MDTL
Tech MD Line Contact
(877)767-0686
All referrals between SMS and TMS are valid. Any referral from outside of IRIS must follow the standard transfer/referral process
Common Ownership Referrals
Quick use for Stamp.
Ctrl+Alt+X
Lead/Supervisor AIT Status
Rebuttal
Application for Attendance
Employee Engagement Manager
MDTL Operating Hours
8A-8P EST
Specialty Note added: 1st Fill, 2nd Fill, Maintenance.
Split Prescriptions
Ctrl+Alt+Shift+F11
Monthly Productivity Metric
90%
Begins measuring computer inactivity after 60 seconds; expected goal.
IDLE (4%)
Medications shipped to patient's home (New Patients)
OptumRx Specialty - Advanced
Keeps a record of every agent that opens a patient profile in eBC
Overview Tab
Location of OSP Work Instructions.
KnowledgeNow
QVC Tier 2 (Productivity Goal)
125%
4 Points
PDF MDTL Resource
Decision Tool
INJECT 160MG SUBCUTANEOUSLY ON DAY 1, 80MG ON DAY 15, THEN 40MG EVERY OTHER WEEK.
Humira 80MG First Fil Starter Kit
Alt + Shift + F
Order Call Documentation
Total deducted for Class 1 error.
1 point
Maximum amount of Flex/Make-Up time per pay period.
4 hours
Service Level Expectation
75%
"For information purposes only", "For referral information only", OSP or Briova not listed as receiving or dispensing pharmacy.
Invalid Faxed Transfer
The Macro Champion (Rph)
Derek Taylor
The new QVC Quality goal as of 2023.
Breakdown of all PTO/Unpaid time used year-to date.
PTO Detail Report