Three steps in the hockey stick model
What is establishing rapport, exploring feelings, clarification, support, empathy, reviewing problem, exploring resources and support, exploring alternatives, choosing a plan of action, and discussing follow-up?
“My professor said something really problematic about women in STEM yesterday and I just don’t feel comfortable going to class with him tomorrow. I want to report the incident but I don't know how to or to whom.”
What is the Bias Report System?
Director of the Catholic Student Center who is able to counsel students regardless of religious affiliation
Who is Father Gary? (BONUS! How would you describe Father Gary to a client in two sentences?)
A resource for students who miss home and want to connect with a host family in the St. Louis Area
What is Homeplate?
Number of free appointments (including intake) that a student can have at Habif each semester
What is 9 free appointments?
4 non-verbal listening tools
What is eye contact, nodding, open body position, mirroring client's body language?
The Training and Education Specialist for the Center for Diversity & Inclusion
Who is Melanie Houston? (BONUS! What other resources does the CDI offer?)
A student support group for undergraduates and graduates at all stages of the grieving process (currently on hold)
What is Living with Loss?
"I'm really stressed about classes and I don't know who to turn to for support here." (Name 3)
Who is the Four Year Advisor, Major Advisor, Dean of the Day, Cornerstone, Career Center, TAs, or Professors?
English Language Program (explain it!)
What is a resource that provides classes and academic English language support designed to strengthen the English language proficiency of non-native English speakers in the university community and facilitate their academic and professional success?
A process of tying several ideas and feelings together during a discussion that is broader than paraphrasing. It helps both the joe and the client understand and bridge topics.
What is summarizing?
An on-campus resource that collaborates with the CDI to empower students to take a proactive role in diversity-related issues
What is Diversity Affairs Council?
3 on-campus religious resources (besides the Catholic Student Center)
What is Asian Christian Fellowship, Overflow, Harambee Christian Ministries, Hillel, Chabad, MSA, or Bhakti Yoga Club?
"I'm a first-year and I've had a hard time adjusting to my new life, especially socially, at Wash U. I really want to get involved on campus and meet people but I don't really know what's out there or where I can find support."
What is First Year Center or Campus Life? (other answers may also apply)
"I have a friend who self-identifies as queer and I am really worried that they may be suicidal. I really want to help them find the support they need because trying to support them is taking a toll on my mental health too."
What is The Trevor Project? (200 bonus points if you also recommended Habif/other counseling for this client) :)
"I think that I may be interested in starting counseling at Habif but I would like to meet a counselor first for a brief consultation"
What is Let's Talk?
“I identify as trans. I've feeling really down lately and I think that some of that stems from not having a community to relate to about my gender identity.”
What is Transcending Gender or Metro Trans Umbrella Group?
An off-campus support group for people whose loved ones died by suicide, led by Life Crisis Services
What is Survivors of Suicide?
3 resources provided by Student Financial Services
Assisting students with financial issues including budgeting, money management, student accounts, emergency loans, and student employment. Also has a Scholarship Resource Center to help students find outside scholarships.
Types of accommodations provided by Cornerstone
What is learning, testing, and access accommodations (see binder)?
The parts of an I-message
What is non-judgmental description of the unacceptable action (ideally using an “I” statement), tangible and concrete effect, and feelings generated as a result of this effect?
“I just wish I could talk to someone about the coming out experience here at WashU. I’d love to have someone to talk that through with me who’d done it before.”
What is Connections*?
"My sister passed away a year ago and I just don’t think I’ve gotten over it. I've struggled to find support on campus so I am looking for someone off-campus who I can talk about my grief with. I'm Jewish and I would like to talk to someone who has this background as well."
Who is Rabbi Susan Talve at Center Reform Congregation?
The dean for transfer students
Who is Warren Davis?
4 LGBTQIA Resources and their purposes
What is OPEN, Safe Zones, Pride Alliance, Transcending Gender, PLUS, Connections, Lambda Q, or Travis Tucker?