Human Resources
What is the definition of human resources in a business?
People who work for the business and their roles or tasks.
What are physical resources?
angible assets a business needs to operate, like buildings, equipment, and inventory.
Define an operational process
A series of steps or actions businesses use to deliver their products or services.
Name one legal document required to start a business in Ontario.
Business registration or business license.
What is risk management?
Identifying, assessing, and reducing risks to a business.
Name two examples of human resource needs for a retail store.
Cashiers, Stock clerks (or: sales associates, store manager).
Give an example of a physical resource for a bakery.
ovens, mixers, display cases.
What is the purpose of a workflow diagram?
To visually map out the steps involved in a business process, making it easier to analyze and improve.
What is a permit, and why might a business need one?
Official permission to do something (like sell food); ensures businesses meet safety and legal standards.
Name one common risk for a retail business.
Theft, fire, equipment breakdown.
What is an organizational chart, and why is it important?
It shows the structure of a business and the relationships between roles; helps with communication and responsibility.
Why is location important when choosing physical resources?
It affects customer access, costs, and efficiency.
Give an example of a daily operational process for a coffee shop.
Opening procedures: brewing coffee, setting up pastries, cleaning tables.
Why is it important to follow health and safety regulations?
To protect employees and customers; avoid fines and legal issues.
Why is insurance important for businesses?
It protects against financial loss from accidents, theft, or lawsuits.
What are two ways to recruit employees for a small business?
Online job postings, word of mouth, job fairs, social media.
What is inventory, and why is it significant for operations?
The stock of goods a business sells; important for meeting customer demand and managing cash flow.
What is quality control, and why is it important?
Ensuring products/services meet standards; maintains customer satisfaction.
What are the consequences of not following employment laws?
Fines, lawsuits, loss of business reputation.
How can businesses reduce the risk of accidents?
Staff training, safety procedures, regular maintenance.
What is the purpose of employee training in operations?
To ensure workers can perform their tasks efficiently and safely, improving productivity and reducing errors.
How can technology be considered a physical resource?
Computers, POS systems, and software help run operations and improve efficiency.
How can businesses use feedback to improve operational processes?
By listening to customers/employees and adjusting processes for better efficiency and service.
Give an example of a regulation that affects business operations.
Minimum wage laws, sanitation requirements, fire codes.
What is a contingency plan?
A backup plan for emergencies or unexpected events.