PassWord Required Yes or No
Cancel / partially cancel an account
What is "Yes"
Ask for customer
What is: Name
Customer enroll in Easy Pay
What is "MyADT"
Password is a sport
What is "Not allowed"
Customer wants to reconnect
What is Resales or New Sales
Add / Update phone numbers
What is Yes
Thank-you for calling
What is ADT
What is your first source of needing help
What is: Knowledge Base
The password is CAT123 to say, “Is 6 digits long and contains both letters and numbers.”
What is "Allowed"
Issues with Cameras
What is "Trouble Shooting"
Add / Update a name from the contact list
What is "Yes"
Agent needs to provide to customer
What is: Their first name
Locate Phone numbers
What is "The Phone List"
Password is a Holiday
What is "Not allowed"
Cancellations
What is "AM"
Alarm Codes for system
Account Address ____ _____
What is: (Street Number and Street Name)
Alternative method to verify
What is "OTP"
'll be happy to walk you through finding your password online."
What is "Allowed"
Customer sold home
What is "Relo"
Non account owner to remove their number
What is " No"
Blue, Jungle, ABC123, Bobbie etc....
What is Password/PIC
Who to contact if your system is not working
What is Attendance Line
Provide two names and numbers of people, one being yourself, on the emergency contact list?"
New System schedule for install but wants to cancel install
What is "On boarding"