GROUP DISCUSSION
OFFICE ETIQUETTE
RESPECT
CUSTOMER & COMMUNITY
CONFLICT RESOLUTION
100

What is one way to show respect during a team meeting?

Acceptable responses: 

- Listen without interrupting

- Pay attention

- Remain within time constraints

100

What is the polite way to enter someone's office/desk area?

Acceptable responses:

- Know and wait for permission to enter

- Ask if they are available for questions or discussions

- Make sure they are not in a call

100

What does respect mean in the workplace?

Acceptable responses:

- Treating others with courtesy, integrity, and fairness

- Being friendly despite differences

100

What is the first step in showing respect to customers/clients/vendors?

Greet them politely and listen to their needs.

100

What is the first step in resolving a conflict respectfully?

Be willing to listen to all sides without judgement.
200

Why is acknowledging others' ideas important?

Acceptable responses:

- Shows you value their input

- Fosters collaboration

200

Why should you avoid using speakerphone in shared spaces when on the phone or on teams?

It disrupts others and shows a lack of consideration.

200

Why is tone important in communication?

It affects how your message is perceived.

200

Why is honesty important in customer/client/vendor interactions?

It builds trust and credibility.

*Remember, we represent the company we are employed by! :)

200

Why should you avoid raising your voice?

It escalates tension and shows disrespect.

300

What should you do if you disagree with someone's point?

Respond politely and explain your perspective respectfully.

300

What is the respectful way to handle shared kitchen spaces?

Acceptable responses:

- Clean up after yourself

- Don't take others food unless they were intended to be shared

- Label your items

300

What is one way to show respect to new employees?

Acceptable responses:

- Offer help

- Make them feel welcome

- Be patient with training

300

How can you show respect to the community?

Acceptable responses:

- Support local initiatives

- Act responsibly

- Help others in need

300

What is a respectful way to express disagreement?

Use "I" statements instead of blame.

400

What is a respectful way to ask for clarification?

"I didn't quite understand what you meant, could you explain that further?"

400

How should you respond to emails professionally?

Acceptable responses:

- Use courteous language

- Respond timely

- Be clear and concise; include a subject, salutation, body, and closing/sign off

400

Why is confidentiality a form of respect?

It protects trust and privacy.

400

What is a respectful way to handle complaints?

Acceptable responses:

- Listen actively

- Offer solutions calmly

- Be open minded

400

Why is compromise important in conflict resolution?

It shows willingness to work together.

500

Why is it important to give credit in group projects?

Acceptable responses:

- Recognizes contribution

- Builds trust

- Encourages future participation

500

Why is punctuality a sign of respect?

It shows that you value others' time.

500

How does respect impact teamwork?

It improves collaboration and reduces conflict.

500

Why is cultural awareness important?

Acceptable responses:

- Prevents misunderstanding

- Shows inclusivity

500

What should you do after resolving a conflict?

Thank the other person to reaffirm mutual respect.

*It's OK to agree to disagree*

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