Environmental
The UK's main environmental legislation.
What is The Environment Act 2021
All of Costa's beans are certified by this organisation?
What is the Rainforest Alliance?
The main piece of legislation which protects employers, employees, and customers from harm.
What is the Health And Safety At Work Act?
Hospitality Manager level 4.
What is the name of my course?
1971
When was Costa founded?
A method of water saving
What is only using the dishwasher when it's full?
The 3 main components are community engagement, ethical sourcing, and staff wellbeing.
What is Social responsibility?
The legislative guidelines that state how we should control potentially dangerous chemicals in the workplace.
What is COSHH?
The government's Agenda for identifying those at risk of radicalisation into supporting terrorist ideologies and beliefs and reducing the risk of this happening.
What is Prevent?
Performance Appraisals, Costa Checks, Financial audits, observations, customer feedback (NPS)
How are we performance managed?
Placing cardboard takeaway cups in a separate, specifically labelled bin?
What is a form of recycling
Active involvement with local communities strengthens relationships and supports regional development goals.
What is Community Engagement?
The piece of legislation brought in most recently as a reaction to a tragic and fatal allergic reaction death.
What is Natasha's Law?
What is my Learner Pack?
By raising funds via The Costa Foundation
How do Costa support education and wellbeing in their coffee-growing communities?
A form of efficient lighting in a business
What is motion-activated lighting.
Sourcing goods ethically ensures fair trade practices and supports sustainable production methods.
What is Ethical Sourcing?
If you access a colleague's personal information unlawfully you are contravening which piece of legislation.
What is The Data Protection Act (GDPR)
Ruth Cole
What is the name of the Yuzu Training Safeguarding Lead"
Apprenticeship courses with Yuzu Training, My Costa Learning, Ascendi/Ascent.
How do Costa encourage staff development?
Offering used grind to customers?
How can coffee shops protect the environment with composting?
Having a positive and inclusive workplace culture that enhances productivity.
What is staff wellbeing?
This Act was updated in the summer of 2025 and you have previously learnt about this in a PSR session with me.
What is the Online Safety Act?
Training/learning which I complete within both my course and my job role and which I enter onto my Learning Log.
What is Off The Job Training?
Within Costa or as a manager in any other area of the hospitality industry?
How will this course help me progress my career?