Food Service Careers & Resumes
Leadership, Motivation, Training, and Conflict Management
Restaurant Menus, Concepts, and Pricing Decisions
Menu Analysis, Monitoring Costs, and P&L
Budgets & Marketing
100

The first person a guest should see when entering a restaurant

What is a host?

100

Smile within ten feet, and greet the guest within five feet

What is the ten-five rule?

100

An expensive steakhouse is this type of dining

What is fine dining?

100

Typically made up of 30% food cost, 30% labor cost, 30% other, and 10% income

What is revenue?

100

Revenue - expenses

What is profit?

200

A working interview

What is a stage?

200

This is needed when firing an employee

What is documentation?

200

Refers to how your establishment looks, feels, sounds, and smells

What is atmosphere?

200

High popularity, low profitability

What is a workhorse?

200

Known as the plan or forecast, an estimate of projected revenue, expense, and profit for a defined accounting period

What is a budget?

300

When someone is hired because of their similarities to you 

What is the cloning effect?

300

The first step of a progressive discipline action

What is a verbal reprimand?

300

Refers to how your prices compare to your competition

What is price point?

300

This determines which expenses are controllable

What is the position in the company?

300

Lists revenue, food and beverage cots, labor costs, other expenses, and profit. Indicates the efficiency and profitability of an operation

What is a P&L statement?

400

One page that includes your name, contact information, education, experience, skills, and an executive summary

What is a resume?

400

This leadership style involves a leader who controls processes, teaches basics, and uses directive style

What is directing?

400

This suggests an expensive menu item

What is a whole-dollar price?

400

How much money customers paid for each menu item

What is menu revenue?

400

This type of kitchen layout is best suited for hotel restaurants and catering kitchens

What is a zoning layout?

500

Provides context and conveys subjective information (values, personality, and motivation). 

What is a cover letter?

500

This management style involves everyone in the decision making and encourages associates to provide feedback

What is democratic?

500

Portion cost/actual menu price

What is food cost percent?

500

The percentage of times an item sold compared to all items on the menu

What is menu mix?

500

Product strategy, price, place, and promotion

What is marketing mix (the 4 p's)?

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