All Employee Knowledge
When is it especially important for an employee on duty to appear in full uniform?
When in a public area of the property
What security functions do all employees have the responsibility to perform?
watching for and reporting suspicious activity
Restaurant servers can assist the kitchen staff by
asking guests if they have any food allergies
What item is classified as cutlery?
salad fork
Why is it important to hold glasses by the stem when serving them?
to avoid warning the beverage
What information is included in an MOD manual
Emergency procedures
What are AED devices used for?
reviving someone from cardiac arrest
One of your goals as a restaurant server should be to
exceed guest expectations whenever possible
When is it acceptable to use a tub to clear a table?
after guests have left the table
When pouring water at a table, a server should:
pour from the right side using the right hand
What is recommended when speaking with a guest in a wheelchair?
put yourself at eye level with the guest whenever possible
What is recommended method for cleaning up broken glass or china?
Use a broom and dustpan followed by wiping with a damp cloth
How often should sidestations be stocked?
As necessary
What is recommended when serving tables with small children?
Ask the parents if they would like you to serve the child's food as soon as it's ready
What is the alcohol content of a 50 proof liquor?
25%
What is the first action an employee should take when approached with a guest complaint?
apologize for the guest's inconvenience or discomfort
Individuals with gluten sensitivities should avoid items containing
Wheat
What is the key to effective selling?
menu knowledge
Table appearance is best maintained throughout the meal by
removing items no longer needed by guests
What are the two main classes of beer?
ale and lager
What term is used to describe the process of monitoring online customer feedback and addressing any potentially damaging content?
reputation management
What is the temperature danger zone (TDZ) for food?
41 degrees - 135 degrees F
What guestion about the menu should a server be able to answer?
How is it prepared
What should a server provide with each meal as it is being served?
A brief and accurate description of the meal
What is a speed rail used to store?
bottle of liquor