Tech Logistics
Which plan offers a dashboard app for operators to run service on Android devices?
NEITHER
(that's what we call in the biz, a trick question)
Describe the difference between the Tripleseat Leads and the Tripleseat Events integrations
Leads: Just pulls in the info from the Private Dining Request form into TS
Events: Creates events (confirmed and tentative) as a reservation in Tock
How much does Tock offer in chargeback coverage?
$25,000 annually to US businesses
What type of support is available for customers on the Platform plan?
Chat + Email
A venue wants the ability to customize their surveys they send out to diners post-reservation. What plan should they be on and why?
Resy - Platform 360
The only plan that let's you customize post-dinner surveys!
How can operators manage day of service actions using Resy? (i.e. seat tables, add servers)
With the iOS App
Resy and Tock both have Lightspeed integrations with different series. Name the series for each platform:
Resy - Lightspeed K
Tock - Lightspeed U
How would you describe operationally Exclusive Booking Groups on Resy vs. Guest Groups on Tock?
Exclusive Booking Groups - allow allocating online inventory for a specific VIP or Guest Tags (tag is required for channel to operate)
Guest Groups - allow venues to either limit access to experiences to specific groups or create discounts to those a part of a guest group. (Via tag or manual upload)
True or False - Tock's Priority Notify is available on Essential and Premium
False! Only on Premium
True or False - Resy's Priority Notify is available on both Platform and Platform 360
True!
Name 2 actions can be done both on Resy from the iOS App and Resy OS Dashboard?
Booking Reservations (Platform 360)
Single Day Edits
Reviewing the Guestbook
How does Tock prepayment push over to the POS Check? What does is look like on the check?
(assuming everything is mapped correctly!)
Any prepayment make through book on Tock pushes the amount over to the POS check in one lump sum, when the guest is sat. Meaning that it's not delineated between base price, add-ons, etc.
(The physical funds stay within Tock until 2 days post-service)
What's the difference of Priority Notify on Resy & Tock?
On Resy, Priority Notify is for GDA eligible card members
On Tock, operators can set certain guest tags to be notified first
*A Premium only feature on Tock
A venue wants to connect their reservations system to their Salesforce marketing cloud. What plan should they be on and why?
Tock - Premium for API access
What plan offers a direct line for phone support? (no need to request a call)
Tock's Premium Plan
Can you access the ResyOS Dashboard from an iPad?
Yes! It just cannot be access from the app, it would be done on the browser (Safari, Chrome, etc)
Resy POS Integrations allow for real-time course status updates, to match the course status on the POS. Only one Tock POS integration has this.
Which one is it?
Micros 3700/Simphony
Which platform allows you to send custom SMS messages in service?
Both!
List all the plans that allow for Exclusive Booking Groups/Guest Groups
Resy - Platform 360, Tock - Essential + Premium
A venue wants to offer regular collab events on the third and fourth Saturdays of every month, tasting menus on the weekends, and regular reservations throughout the week.
What plan should they be on and why?
Tock's Premium Plan for the Multiple Experience Table feature
What are two benefits of Tock being browser based?
No need to update the browser (like you would the app)
Pushes (bug fixes/new features) are done live – the customer doesn't have to lift a finger!
Can operate across devices (laptop, iPad, Phone, etc.)
2 parter question:
- Which platform offers integrations w/ Fishbowl/Loyalist?
- What's the benefit of integrating with either of these?
1. Resy
2. Aggregates guest information, history + preferences to be able to create marketing campaigns to reach guests via email/SMS/social media. Gain valuable insights about guests behavior.
True or False, on Tock an operator cannot adjust the automated confirmation text
TRICKY TRICKY
There is no confirmation text!!! But also, Tock cannot adjust automated texts
List 2 integrations that are allowed on the Essential plan?
Facebook, Instagram, Google Analytics, Google Knowledge Card
A venue wants to be able to have automatic waitlist notifications, but also the ability to manually notify waitlist recipients.
What plan should they be on?
Any of 'em!