Customer Service
A customer asks you what the 3 most common forms of payment are for your store. You tell them that it is cash, check, credit or debit. Did you give them the correct information?
A. Yes
B. No
yes
Different labels are used on different merchandise. The tie label is used on:
A. Toys
B. Clothing
C. Jewelry
D. Pencils
Jewelry
You work for a retail store and are ordering more merchandise. Who do you call to order the additional merchandise for your store?
A. The factory
B. The central department
C. The supplier
D. The variety stores
The supplier
The supplier buys from ___________ and sells to __________:
A. The central department ... the factory.
B. The factory ... the retail store
C. The retail store ... the factory
D. The factory ... the central department
The factory ... the retail store
A retail store is a business that:
A. Sells merchandise to the consumer.
B. Distributes merchandise for factories.
C. Sells supplies to the factory.
D. Discounts merchandise for quick sale.
Sells merchandise to the consumer.
Which of the following is not an important part of customer service?
A. The ability to persuade customers.
B. A knowledge of the products
C. Good communication skills
D. The ability to work directly with the supplier.
The ability to work directly with the supplier.
In labeling merchandise, it is important to:
A. Put the label in the front of products.
B. Attach the label loosely so that it can be easily removed at the cash register.
C. Attach the label to the inside of the clothes to display the clothes in full so it is not distracting.
D. Place the label where it is easy to read.
Place the label where it is easy to read.
When completing a purchase order form the ship via section is for:
A. How you want your order shipped.
B. Where you want your order shipped.
C. What merchandise is being purchased
D. None of the above.
How you want your order shipped.
. You sell a pair of shoes and make money based on how much you paid the supplier. This is known as a loss.
A. True
B. False
false
When creating a name for a retail business you should consider 3 things
A. Meaning, simplicity, and uniqueness
B. Meaning, merchandise, and supply
C. Branding, simplicity, and creativeness
D. Meaning, merchandising, and displaying
Meaning, simplicity, and uniqueness
Your job as a retail assistant is to pick and choose which customer or client receives a professional welcome.
A. True
B. False
False
A t-shirt that is well made is known as quantity.
A. True
B. False
False
. Your boss has requested that you count all the size 34 pants for men in the stockroom for the storewide sale tomorrow. Your boss has just asked you to take inventory of the stockroom.
A. True
B. False
True
How do you determine the on-hand quantity
A. Subtract re-order point from weekly sales.
B. Add weekly sales and the on-hand stock.
C. Subtract weekly sales from on-hand quantities.
D. Add re-order point to weekly sales.
Subtract weekly sales from on-hand quantities.
What career cluster does Retail services fall under?
A. Hospitality and Tourism
B. Finance
C. Marketing
D. Human services
Marketing
A retailer offering a wide range of products such as food, drinks, home items, fashion, and electrical items.
A. Department store
B. Warehouse retailers
C. Supermarkets
D. Discount Retailer
Supermarkets
The suggested retail price is based on:
A. The supplier’s experience with selling the product in many stores.
B. Using the profit margin, you request from the suppliers.
C. The profit the supplier estimates you should make in your business.
D. 20% above the price paid to the supplier.
20% above the price paid to the supplier.
On-hand amount of merchandise is the amount you need to order.
A. True
B. False
false
Which of the following statements is true?
A. Suggested retail price is the price the supplier of the merchandise suggests as the selling price.
B. Suggested retail price is the price the supplier of the merchandise suggests as the buying price.
C. Suggested retail price is the price the consumer of the merchandise suggests as the selling price.
Suggested retail price is the price the supplier of the merchandise suggests as the selling price.
Who is your favorite teacher?
Ms. S