Retail Segments & Channels
This type of retail includes fast food and casual dining businesses.
What is QSR (Quick Service Restaurants)?
This term refers to lost inventory due to theft or process errors.
What is Shrinkage?
This role oversees an individual store’s daily operations.
What is a Store Manager?
This approach blends in-store, online, and wholesale channels seamlessly.
What is Omnichannel?
Shrinkage costs the global retail industry approximately this much per year.
What is $150 billion?
This channel involves selling directly to consumers without intermediaries.
What is the Direct Channel (DTC)?
This evolving factor keeps retailers constantly adapting their offerings.
What is Consumer Behavior?
These managers supervise 8–12 stores in a region.
What are District Managers?
Tools like Eloqua and CRM support this critical part of CX.
What is Customer Outreach or Engagement?
This is a key goal of most retailers: doing more with fewer resources.
What is Operational Efficiency?
Big Box, Grocery, and Specialty all fall under this retail classification.
What are Retail Segments? Or Micro-Verticals?
Retailers face this logistical challenge when products don’t arrive on time.
What is a Supply Chain Disruption?
These two functions determine what to sell and at what price.
What are Merchandising and Buying?
Poor execution in omnichannel experiences can do this to a brand.
What is Kill the Business or Hurt Revenue?
EPM helps reduce shrink by improving this financial planning process.
What is Forecasting or Inventory Planning?
This channel flows from Producer → Wholesaler → Retailer → Consumer.
What is the Wholesale Channel?
With rising wages and staffing issues, this remains a top concern.
What is Labor Management?
This retail division handles product flow from suppliers to store shelves.
What is Supply Chain & Distribution?
This digital touchpoint often includes online store operations and mobile apps.
What is E-commerce?
Streamlining these operations can cut costs and improve margins.
What are Store Labor and Supply Chain Ops?
Retail is not one-size-fits-all because of this reason.
What are the unique business models and pain points across segments/micro-verticals?
This umbrella term includes automation, analytics, and modernization efforts.
What is Digital Transformation?
The acronym used to summarize core retail business processes.
What is Plan, Buy, Move, Sell?
Omnichannel is essential because of this dynamic change in buyer behavior.
What is How Customers Shop (anywhere, anytime)?
This strategic selling approach focuses on results, not just product features.
What is Outcome-Based Selling?