Respect
when a customer comes into a store how would you greet them??
"Welcome in"
every shift Sally works her till is short $5-10
what should the manager do?
Talk with Sally and ask what going on
What is one fun activity? That happens around X-mas
Secret Santa
what happens if a customer buys a product and when they open it is broken?
Return as soon as possible with receipt
when a customer is clocking out, what is the best thing to say after they pay?
Thank you
A customer thinks a scarf is too expensive and asks a cashier to call a manager
Tell her that is the cost
What meal is made as a potluck around Thanksgiving?
Thanksgiving lunch
who decides on the price of the product?
The company that made it?
As a Manager of a retail store,one quality he/she needs is:
respectful to employees
Two customers come in together and within 3 minutes steal various items such as TVs and electronics what should you do?
Do not approach them
Around Halloween what activities can companies do for team building
Dress-up
Who decides how to dress mannequins?
Visual merchandiser
An elderly lady falls and can't get up. What should the employee do ??
help her up and ask if she is okay
A customer returns a sweater and is told she can only get store credit, she gets angry and demands a full refund
Call Manager
What food do employees bring on Oct. 31st
Sweets
How does the merchandise get to the store?
Trucks ( 18 wheelers )
When taking donations how should an employee act?
appreciative
A cashier doesn't know how to count change, what should the manager do?
Tell her to go learn and come back
A team meeting can be held to discuss what?
How can we do better?
What happens to merchandise that is never brought?
sales first
then sent to a discount store.