Work Health and Safety
What is the first step in safely lifting a box?
Assess the load
First thing we do if a customer walks in while we are completing a task (eg cleaning the store).
Stop the task
If you did not know how to do a task at work, who could you ask?
Supervisor / Manager
When an order of cartons is received into the store what 2 things must we check first?
How many cartons have arrived and are any damaged
What do we fill out to report a hazard?
Incident Report Form
Type of communication that uses body language, eye contact, facial expressions and posture to communicate.
Non-verbal communication
If you could not complete your work tasks in time, what could you do?
Ask for help and let your supervisor / manager know
Who is the first person we tell if we notice a delivery of cartons in damaged?
The delivery driver
What does PPE stand for?
Personal Protective Equipment
Which type of question can only be answered with "yes" or "no".
What do we need to wear when we work in the Retail Room?
Full black uniform
Once you open a carton, you must check each item off against a document. What is that document?
Invoice or Packing Slip
What does SDS stand for?
Safety Data Sheet
What are the 3 types of approaches?
Greet approach
Service approach
Merchandise approach
If our shift at work starts at 9am, what time should we get to work?
8:45am, 15mins before the shift starts
What does FIFO stand for?
First In, First Out
The Work Health and Safety Act 2011
Showing the customer you understand them by nodding your head, maintaining eye contact and facing them.
Active Listening
What are the rules we need to follow at work?
The Policies and Procedures
If the store receives an order and some of the stock is damaged, what document do you have to fill out?
Request for Credit Form