Skills
Ability to communicate effectively with customers and other staff members. What skill is this?
Communication skills
a customer service professional who manages the fitting rooms in a retail store. What job does this describe?
Fitting room attendant
What's an accommodation someone may use if they can't see well?
Glasses, magnifying class, large font
A customer asks where to find something.
What should you do?
Politely tell them where it is or offer to show them.
the ability to keep things neat, in order, and easy to find. What skill does this describe?
Organization skills
Greeting customers, offering assistance with sizing or product suggestions, and addressing customer inquiries. What is this called?
What is Customer Service?
A change that helps an employee do their job well. What is this called?
An accommodation
A customer is upset and speaking loudly.
What should you do?
Stay calm, listen carefully, and get your supervisor or manager if needed.
What skill is important when working with sales associates and other staff to ensure a positive customer experience and efficient store operations?
Collaboration
Observing customer behavior to prevent shoplifting or damage to merchandise. What is this called?
Loss Prevention
What are these examples of?
- Extra time to complete a task
- Noise cancelling headphones
- Different chair/seating
Accommodations
You see a spill on the floor.
What should you do?
Block off the area so no one slips. Clean it up safely or call a manager or maintenance.
Ability to stand for extended periods and perform tasks that require bending, lifting, and carrying. What skill does this describe?
Physical stamina (or endurance)
Monitoring the number of items taken into and out of the fitting rooms, ensuring items are returned to the sales floor, and maintaining a tidy and organized space. What is this called?
Dressing Room Management or Dressing Room Attendant
Does your employer have to give you a reasonable accommodation if you ask for one?
Yes! They may not be able to provide the exact accommodation you ask for but they are required to provide you with a reasonable accommodation to help you do your job well.
You’re restocking shelves when two customers ask for help at the same time. What should you do?
Politely let both customers know you’ll help them one at a time. Help the first customer quickly, then assist the second. If it will take too long, ask a coworker or supervisor for help.
There can be more than one answer!