store safety
What should you do if you see water spilled on the floor?
what is clean it up or tell staff immediately
What are two polite words you should use with customers?
what is please and thank you
Where should products go?
what is on the correct shelf
If something costs $25 and the customer gives you $40, how much change do they get?
what is $15
What time should you arrive for work?
what is arrive on time or a few minutes early
true or False: You should leave empty boxes in the middle of the aisle.
what is False
What should you do if you don't know the answer to a customer's question?
what is ask a supervisor or another staff
Why should labels face forward?
what is so customers can easily read them
What should you do before giving back change?
what is count it carefully?
Why is teamwork important?
what is Workers help each other get the job done
Why is it important to keep walkways clear?
what is to prevent trips and falls
should you smile and greet customers when they enter? and why
what is Yes, to give them a warm welcoming
Which products should usually go in front—older or newer ones?
what is older products
What should you hand the customer after they pay?
what is receipt
What should you do if you finish your task early?
what is start new task or ask what to do next
What should you wear if your job requires it to protect your feet?
what is closed toe shoes
A customer looks upset. What is the first thing you should do?
what is stay calm and listen
What should you check before stocking food?
what is expiration dates?
True or False: It's okay to guess how much change to give.
False
Name two good work habits.
Listening, being respectful, working safely, staying on task, asking for help, or following directions.
If someone gets hurt at work, who should you tell?
what is Your supervisor, teacher, or manager.
Name one thing you should NOT do while helping a customer.
what is Ignore them, argue, yell, or use your phone.
What should you do if a package is damaged?
what is Tell your supervisor and do not put it on the shelf.
If the register seems wrong, what should you do?
what is tell your supervisor
What does it mean to have a positive attitude at work?
what is being respectful, trying your best, staying calm, being willing to help