Cables
Adapters
Apple Retail Stores
ARS Services
Apple Gift Cards
100
It's that cord thingy I need to plug my iPad Air into the wall.
What is the Lightning to USB cable?
100
It's the wall charger that came with the iPhone 5s.
What is the Apple 5W USB Power Adapter?
100
We have a total of 52 Apple Retail Stores in this state.
What is California?
100
The customer must have this in order to setup a Genius Bar appointment.
What is an Apple ID?
100
The info we first ask for from the ARS rep when they call for Retail Offline support.
What is their full name and Store ID?
200
This connects to your device or Universal Dock via the 30-pin dock connector and to your TV, home cinema receiver or stereo receiver via the composite video and red/white analog audio ports.
What is the Apple Composite AV cable?
200
The Thunderbolt to Gigabit Ethernet Adapter will work with a Thunderbolt-equipped Mac computer and this system.
What is OS X v10.7.4 or later?
200
The number of States in which we currently have Apple Retail Stores.
What is 45?
200
DAILY DOUBLE!! This program is available only when you purchase a new Mac, and we’ll set up your email, transfer your photos, music, and other files, and show you how to keep everything in sync with iCloud. Then, we’ll work with you to create a curriculum tailored to your goals, learning style, and experience level.
What is One-to-One?
200
When performing ANY Retail Offline Support, make sure to give the ARS rep THIS for them to enter in their Point of Sale.
What is the Authorization Code?
300
You need one of these to connect your Apple TV to your HDTV.
What is HDMI to HDMI cable?
300
This lets you connect your Mac to a standard analog monitor, projector, or LCD that uses a VGA connector or cable.
What is the Mini Displayport to VGA Adapter?
300
The complete address of the only 24/7 ARS we have.
What is 767 Fifth Avenue New York, NY 10153?
300
The number of One-to-One session topics customers can choose from.
What is 16?
300
You can use the AGC number, Pin number, Order number, Receipt ID or THIS to view Apple Gift Card Transaction and Support History.
What is Receipt Date?
400
DAILY DOUBLE!! This cable comes in 3 different sizes.
What is the Lightning to USB cable?
400
This 3PP allows two people to connect their headphones to an iPad, iPhone, iPod, or Mac mini-stereo jack. We sell it for $19.95
What is the Belkin Audio Splitter?
400
The ARS Point of Sale system is called this.
What is Easypay?
400
We'll help you with free Personal Setup on these Apple products.
What are Mac, iPad, iPhone, and iPod?
400
DAILY DOUBLE!! This Retail Offline transaction is not reversible so ensure the correct line is being selected.
What is VOID TRANSACTION?
500
The Apple Thunderbolt Cable lets you network two of these together.
What are Mac computers with OS X Mavericks?
500
These are the three Apple Adapters you can use to download pics to your iPad Air.
What are the Lightning to SD Card Camera Reader, Lightning to USB Camera Adapter, and the Apple iPad Camera Connection Kit?
500
We just got approval to build a new store on Union Square in this city.
What is San Francisco?
500
This program delivers customized business support and training for business customers and their employees.
What is Joint Venture?
500
These are the three "Channel" fields located in the Apple Store Gift Card Tool transaction History.
What are Support, Online and Retail?
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