Branch Opening & Close Procedures
How an employee knows to enter a branch.
What is an "All Clear" Text?
A charge from a company the cardholder does not have an account with
What is a fraudulent transaction?
These consumer accounts can be opened in MANTL
What are Savings, Checking and CD's.
When an apparent robber comes to your teller window with a note, what you would do.
What is keep note off to the side for evidence or Do what the robber says?
The name of the business appears in the account title but all documents must be signed by the owner.
What is a DBA or Sole Proprietorship?
Number of people needed before entering the branch.
What is two people?
A charge from a company that the cardholder has done business with, but they did not receive the service or merchandise they paid for or agreed on.
What is a disputed transaction?
Customer opens an account and has an email address and this is how they sign.
What is a handoff?
Amount of funds in emergency safe?
What is $2,000?
The funds are deposited into an interest-bearing account for the benefit of the client.
What is an IOLTA account?
When an employee answers the phone and quotes deposit rates before the branch is open.
What is the branch is unsafe to enter- call 911?
Customer charged for $30.00 additional on merchandise he purchased from Lowes on his debit card. What form would this be?
What is a debit card dispute form?
Customer does not have an email and you fill out application. This needs to be done by your manager before you can proceed.
What is submit for review?
Amount the recycler panic key will give.
What is $500 in mixed bills?
The company may be managed by either the owners of the company (referred to as members) or by managers appointed by the members.
What is an LLC?
Checking the teller stations, putting away the cash, printing the totals is part of what?
What are closing procedures?
Had a transaction show up on a statement for $300.00 from a merchant I never did business with and I never authorized on my card. What form would be used?
What is a debit card fraud form?
Handoff is sent to customer and customer changes mind and does not respond. When does the application get removed?
What is 15 days?
Ask questions like: where is it located? When will it go off? what does it look like?
What are questions you ask for a bomb threat?
Where you go to find owners of a business if you don't have paperwork.
What is MA Resolutions Website?
Lent my son my debit card and he used it to buy tools he was not authorized to buy.
What is customer's responsiblity?
All documents end up here.
What is Identifi?
Has some specific rules that financial institutions must meet when developing security procedures and installing security devices in each of the offices of the institution
What is the Bank Protection Act (BPA)?
Accounts that can only be opened in Insight
What is IOLTA, PNA, Realty Trusts and Landlord/Tenant accounts.