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What is Human Resources? Why?
HRs of any organization are the employees, and employees are the company's main assets.
Because the employees create a unique value which is then delivered to customers, if that value is of high quality, then your customers will be satisfied, you will get profit and eventually, you will become sustainable and competitive.
What should be done to have high-quality products and services?
To have high-quality products and services you need to ensure the quality of performance of your employees. Accordingly, HR quality is directly linked to employee performance and employee satisfaction.
What is the employee performance?
Employee performance is the actions of workers that influence a company’s effectiveness. Simply saying, employee performance is about how the workers do their job.
Organizational citizenship behaviour?
Is when employees do extra work, for example, volunteering or staying late at work. High organizational citizenship behaviour results in a higher level of employee performance.
Counterproductive behaviour?
– are the actions of employees that go against the aims of the company, for example being late to work, sleeping at work, use of company resources for personal needs.
How the company can achieve high organizational citizenship?
Reward is something that is given in return for certain actions.
Intrinsic – intangible (good management, recognition, decision-making power).
Extrinsic – tangible (money, training and development, promotion, benefits).
What is motivation?
To create high performance, there is a need to provide motivation. Motivation is the act or process of providing a motive that causes a person to take some action. In most cases, motivation is created by rewards.
What is the reward?
Remuneration that is given in return for good or evil done or received or that is offered or given for some service or attainment. There are two types of rewards: Intrinsic and Extrinsic
What is the intrinsic reward?
Intrinsic rewards are mainly intangible, they are Meaningful work, Good management, Organizational culture, Progress, Decision-making, and Recognition.
What is the extrinsic reward?
Money, Benefits, Flexible Schedule, Promotions, Feedback, Praise, Training and development, Management training program
What is the recruitment?
Searching for and obtaining potential job candidates in sufficient numbers and quality so that the organization can select the appropriate people to fill its job needs
What is Selection?
Scanning the recruited candidates for their fit to the requirements of the position and organization with the final decision of choosing a new employee.
What is the Authoritarian (autocratic) leadership type?
–spends less time focusing on explanations and discussions, and more on orders. Sometimes used to ensure that those s/he is working with realize "they are the boss".
What is the Democratic leadership type?
–Using participation to build consensus. Involves working with a group to make sure they make decisions fairly and sensibly.
What is the Laissez-faire leadership type?
–Involves leaving a group to make their own decisions to the extent of not telling them they have to make decisions now.