WHS
Engage the customer
Organise personal work requirements
Receive and handle stock
100
The name of the form you fill out when you discover a hazard
Incident report form or hazard report form
100
How should you greet an existing customer?
By name
100
What should you do when you have a lot of tasks?
Prioritise them into order of importance.
100
What is the name of the area where stock is received?
The dock or receiving bay
200
What does PCBU stand for?
Person conducting a business undertaking
200
Name one type of approach used in retail.
Greeting
Merchandise
Service
200
Your shift starts at 9 am. What time do you need to be at work?
At least 15 minutes before your shift starts.
200
What should you do when you receive an order and a box is missing?
Tell the manager.
Call the supplier.
Make a note of it on the delivery docket.
300
What is the most effective type of risk control called?
Elimination - removing the hazard.
300
What kind of questions should you be asking when you need to find out lots about the customer's needs?
Open question
300
What is one way you can remember what your tasks are?
Writing a to-do list.
300
You receive an order and one of the boxes is wet and smells a bit funny. What should you do?
Tell the manager.
Make a note of it on the delivery docket.
400
What should you read to find out information on chemicals?
Safety Data Sheet SDS
400
What kind of questions are usually answered with a Yes or a No?
Closed questions
400
What does contingency planning mean?
Having a plan B for when things go wrong.
400
True or False
When checking invoices, there is no need to check how many items you have received as the supplier has done it already.
False
All errors need to be noted on the invoice, whether it is an error in quantity or quality of items.
500
True or False - you are responsible for the safety of yourself and those around you.
True
500
What is the name of the technique used when you summarise the customer needs back to them?
Paraphrasing
500
If you don't know the steps for doing a retail task and there is nobody to ask, what should you do?
Look it up in the Policies and Procedures manual
500
What does this sign mean and how should you handle stock?
Fragile, you must be very careful with the box/package.