Customer Greeting
Hello, my name is...
How may I help you?
Welcome to ____(name of store)
You see an item on the floor and knows where it goes, what should you do?
Pick the item up and return it to its proper shelf.
If you're working the cash register should it matter how you look or present yourself?
Yes, cashiers should typically be cheerful and ready to help.
You are running 15 minutes late for work, who should you notify?
Should your uniform be clean and presentable for work?
Yes, you represent yourself and the company. You should be presentable and ready to work.
If a customer asks you for an item you're unfamiliar with what should you do?
Be honest with the customer and ask a co-worker for help.
You walk through an isle and see a shelf that is a little disorganized, what should you do?
Fix the shelf and make sure all the items are facing the front for customers to see.
A customer asks for change for a five dollar bill. How many singles should you give him?
You have an event coming up and need to take time off, how should you do it?
Inform your manager of the event you have ahead of time to create as little scheduling conflicts as possible.
Is it ok to go to work outside of your uniform?
No, the uniform is meant to help customers identify you as a worker.
You are tasked with stocking the floor when a customer asks for help, what should you do?
Stop what you're doing and speak with the customer.
A customer asks you for an item that is still in stock but is unavailable on the sales floor what should you do?
Check the back of the house to see if there are any available items for sale.
What is the first thing you should mention as a cashier?
Your coworker often arrives late for their shift. Last time they were late 30 minutes without informing anyone. Is this acceptable?
No, time and attendance is important to a work environment.
Should you have more than one uniform to do your job?
Yes, ideally you should have at least two pairs or uniform dress to ensure that you have a clean one to use for work.
You notice a familiar customer walks in and gets their usual items for purchase, but you know there is a promotional sale what should you do?
Inform the customer of the sale, it may help brighten their day.
Inform the manager that an old item is still on the floor and that it should possibly be marked obsolete.
A customer has $20 and uses it to pay for a $15 item. How much change does he have left over?
$5
You're running an hour late and you text your supervisor to let them know, was this the correct thing to do?
No, you should call your supervisor informing them of your attendance. If they do not pick up leave a voicemail.
What should you do if your uniform tears or gets damaged during work?
Inform your supervisor the issue immediately and see if their is a spare available.
A customer walks in and doesn't exactly know what they want, what should you do in this situation?
Make a suggestion based on what you think the customer might like?
You're unpacking a box on the salesfloor and notices that one of the items in the box is damaged, what should you do?
Discard the damaged item immediately.
A customer has $20 and uses it to pay for an item that costs $15.50. How much change do we owe the customer?
$4.50
Your coworker who is also your friend calls you and lets you know they're running late and wants you to punch in for them so it looks like they're on time. Is this ok?
No, you can get into serious trouble if you help someone steal company time.
Should you be wearing your work uniform in your personal time?
Eh, probably not! It's best to keep it clean and ready for use during a work shift!