DEPOSIT AND LOAN METRICS
This program helped open 331 new checking accounts for our credit union in 2024 and ___ YTD in 2025.
What is Indirect Onboarding Program?
This is the NPS score we achieved in Q4 2024.
79
This amount of fraud losses from branches in 2025.
What is $0.
This plan helps our team know what activities are important to support our growth and member experience in the branch.
What is a business plan/playbook?
This was the name of Harborstone in 1955.
McChord Federal Credit Union -serving airman at Mc Air Force base
This 2025 portfolio report shows that we are 286.14% to goal as of the end of February.
What is branch loan portfolio?
This is the NPS score YTD 2025?
What is 85?
This Reg CC requirement form was recently updated and helped to reduce errors in the branches.
The Growth & Experience Journey pillar that includes Hire Talent, Retain Talent, Clear Roles and Responsibilities, and Engagement.
What is People?
The Retail Leaders were dressed as this in 2024?
What are the Ghostbusters?
As of March 24, 2025, these branches are at 100% YTD in NPS.
Branch Names
Under the Growth and Experience Journey, this pillar includes Expectations Accountabilities, Culture of Coaching and Ownership.
What is Leadership?
This department/branch/team was the winner of the Album Cover contest.
Who is the South Hill branch?
$$$
This number was the membership growth result for the branches as of March 24th?
####
This journey moves from being reactive to proactive when helping members.
What is Sit & Serve to Seek & Solve?
The team members that played the villain and victim of our Halloween video in 2024.
Who is Fed and Nate?
The Development pillar includes Onboarding, Initial Training and two other aspects.
What are Ongoing Training and Career Path?
Number of people arrested in branches trying to commit fraud in 2024.
What is 3?