Loss Prevention
Who is the main link to stopping shrinkage?
YOU!
What year was the Cincinnati Zoo founded?
1873
What does the letter 'E' in EXTRA Guest Service stand for?
Every Guest is Greeted
Where was SSA Group founded?
Denver, Colorado.
What colored pants and shoes are associates permitted to wear during their shift?
Pants: Khaki pants or shorts (must be 9 inches, Bermuda length)
Shoes: ALL black (bottoms, logos, and laces must be solid black)
What are three ways managers trace their store's shrinkage progress and trends?
1. Point of Sales Cash Register
2. Weekly Cycle Counts
3. Bi-Annual merchandise inventories
Roughly how many members does the Cincinnati Zoo have?
Over 77,000 members!
What style of questions should you be asking our guests?
Open-ended questions!
How many partnerships does SSA Group have?
88.
How often do attendance points reset?
Every 60 days.
What are the three main factors that cause shrinkage?
External theft, internal theft, and human error.
What accreditation does the Zoo hold?
AZA (Association of Zoos and Aquariums).
What percentage of communication is in body language and tone?
93%!
What three services does SSA Group provide for the Cincinnati Zoo?
Retail, Food, and Catering Services.
What is the proper procedure if you are calling off for your scheduled shift?
1.Offer your shift up on Slack and Dayforce (if applicable).
2. Try to find coverage.
3. Call the gift shop and speak with a manager.
What is the gift shop's code word when there is a possible shop lifter?
"Gum on the floor"
How many animal species does the Zoo currently hold?
500
What does the letter 'R' in EXTRA stand for?
Remember to suggest!
How many states does SSA Group have partnerships in?
32 states.
Name three items that are NOT included in the SSA Group meal plan.
Prepackaged foods, Dippin Dots, ICEES, Graeter's Ice Cream, Dole Whip & Bottled Drinks (these items can be purchased for 50% off).
Who is permitted to ring out SSA Group employees?
Gift Shop Managers! (Manager or Supervisor)
How many calming rooms does the Zoo have?
Two- One in Vine Street Village (across from the gift shop), and one in Mai Tai's Marketplace.
Is the guest always right?
The guest may not always be right, but they will always be our guest :)
Name the four employee resource groups SSA Group provides.
PRIDE, Empow(h)er, Melevated, and Hispanos.
What is the Gift Shop number?
(513) 559-7763