GoodWalk
What does the G in GoodWalk stand for?
What is Greeting?
Maximization of efficiency and movement
What is One Touch Efficiency?
Sally notices that Beth has several people at the donation door with large amounts of stuff. Beth is becoming a little overwhelmed. Sally steps up and assists Beth at the door.
What is Teamwork?
Instead of saying "You should," say.....
What is "I would" or "If I were you, I would"
Goodwill created this program to set our organization and associates apart from other retailers.
What is the GoodWalk?
If there is time to lean, there is time to clean.
What is Safe and Clean Stores?
Jim finds some cash in a zipper compartment in a donated purse. He turns it in to his manager.
What is integrity?
Be present and visible for customers and donors who need assistance.
What is the 4 foot rule?
When Mary compliments the customer's purchase at the register and offers a frequent shoppers card. She is demonstrating this.
What is Delivering a Memorable Moment?
Amaze, personalize, act professional, be the hero
What is Unforgettable Customer Experience?
Abbie has been identified as a high potential associate by her manager. Abbie starts taking the DGR classes to gain the skills needed for a Lead position.
What is learning?
Name one of the 3 recommended topics to start conversations.
What is food, weather, or purchase?
When Stephen asked the customer if he could help her find anything today. He was using this part of the GoodWalk.
What is Offering Assistance?
Empowered and fully capable
What are core value driven associates?
Johnny saw that the local high school is having spirit week at the beginning of next month. He brings his manager the flyer so they can display clothes that the kids may need to participate. They create a great display promoting the spirit week materials.
What is innovation?
Personal attributes that enable someone to interact effectively and harmoniously with others.
What are soft skills?
Daily Double.
A customer comes in looking for an "ugly" sweater for their office holiday party. We can't find any in their size on our racks. How might we offer options?
(Learning Specialist will approve the answer)
What is the purpose of the GoodFocus?
What is continuous improvement of store functions, processes, and customer service? (paraphrasing allowed)
Amy had a angry customer at the register complaining about the price increase. Amy remained calm, listened to the customer, and responded by explaining the ways the customer could save money using the color of the week discount and the frequent shopper card.
What is respect?
Name the steps of the LAST method.