Step-up Authentication
When an Unknown Customer comes in wanting to get $2,800.00 out of their account, what do you do?
ID SCAN or RAMS?
RAMS
Sally Wilson comes in to deposit a cashiers check of $14,000 and the system places a hold on it. What is the amount that is available to Mrs. Wilson the next day?
$5,525.00
If you are not sure how to complete a task, what would you do?
look for the procedures in Consumer Connects or ask the person who is currently/previously responsible for the task for help
What type of products are offered as part of Now Banking?
checking cashing, Now card, Western Union, Money Orders, Now Savings, Deposit secured loans.
What could happen if the cash is not secured in the branch?
cash could be taken by a customer or an associate resulting in a loss to the bank and possible disciplinary action to the associate based on Non-Credit Loss totals.
When a Non-Customer comes in wants to cash a check in the amount $3,612.84 , what do you do?
ID Scan or RAMS?
ID SCAN
When a case-by-case hold is prompted, how much must the customer be given in credit the next banking day?
$225.00
who is assigned Regionslinks for the quarter?
Amber
If a customer is unhappy with a Western Union transaction done with regions where do you enter the complaint
the associate should enter the complaint in the Centralized Customer Complaint (CCC) database
If you saw a fellow associate leaving cash unsecured, what would you do? How could you help them understand the importance of correcting that behavior?
stop the associate and remind them to secure the cash to prevent a possible loss to the bank and to protect that associate as well as others.
A customer calls the bank wanting to transfer $958.00 to their savings. What do you do?
ID SCAN or RAMS?
RAMS
How is a new account defined by Reg CC?
account opened less 30 calendar days or less, if the customer does not have an existing relationship
Who is assigned to make sure all the cash boxes are balanced?
Sherold
If a customer is not happy with a Western Union transaction conducted elsewhere, whether domestic or international where do you put the complaint?
the associate should enter the complaint with the Western Union database (WUPOS).
If you were to post a cash outage, what is something you could do to research the outage?
have someone else verify your cashbox; check all work to ensure validation on the bank of each scanned item
Mr. Jones comes in to do a cash advance, he does not bank with regions. He want $2,360.00.
ID SCAN or RAMS?
ID SCAN
What are some reasons that could be used for Transact prompting an exception hold?
The check is over $5,525.00
The account is open for less 30 days
who is assigned negotiable item working supply review ?
Joyce
If a customer requests to send a Western Union by fax, phone, email or text, what would you do?
politely explain that I cannot process the request.
what is the time delay for the vault?
10 min
Polly Smith comes to get her $7,650.00 out of her account like she does every other Friday. What do you Do?
ID SCAN or RAMS
ID SCAN
When can you place a manual Hold?
Only on foreign items
Who is assigned the annual audit of medallion stamp
Tiffany
If you get an approval to cash a check over 2000.00 in ingo what do you do after?
you do idscan before running it through transact
At what amount do you do a CTR?
$10,000.01