Urgent Functions
This is the request we would use to pay an item set to return NSF.
AM05
This is the cutoff time for submitting an overnight debit card order
2PM EST
This is the cutoff time for submitting an AM05
12:30PM EST
Banker Error
What pieces of information do we need to get from a customer before completing Instant ID?
First & Last name, SSN and address
This is the system we would use to look up the tracking # for an overnighted debit card.
Xnet
This is the host command to remove a purgeable status on a debit card.
PCSH
True or false, the transaction must be posted before we submit an AM05
True
5 CALENDAR Days
What is one thing we HAVE to mention to the customer about the Instant ID quiz?
The quiz is timed.
This is the code to use in HOST when removing a SIG card hold, Pending Charge off, and fraud suspect hold.
DU54
This is the limit given to us in retail support for removing a Non-pin debit card hold.
$3,000 (previously $1k)
True or false, an AM05 can be submitted for a transaction completed with a debit card
False, only check and ACH transactions are eligible.
This is the code for the CRISS we would use when we deny and account repurpose.
RG08
This is the one thing we need to mention before sending an OTP to a customer via text message.
Standard text and data rates may apply.
This is the dollar amount of fees we are able to override without TL approval.
$108
This is the host code we would use to reopen or activate a debit card.
PCSP
What is the disposition reason we would use when returning an item via and AM05?
CCH Return Uncollected, Charge
This is the code we would use to submit the CRISS for an approved account repurpose request.
RG10
This account level alert that adds an extra layer of security requires the customer to first pass instant ID or innovis.
Adding or changing a verbal password.
These types of disputes are not eligible for PC rush requests even in hardship situations.
Disputes filed for merchandise/service canceled, merchandise/service not received, or merchandise/service quality
How many overnight debit card escalations are allowed per day?
25
What is the disposition reason we would use when paying a returning item via and AM05
OCH Paid Overdrawn, Charge
This is the cutoff time for same day review for an account repurpose request.
4PM EST
If a rep calls in and says that there is nothing populating for the KBQ's in edge how should we advise them to proceed?
Customer is ineligible for KBQ's since it is blank and you must move on to CATCH advanced KYC. If that is unsuccessful call back.