Greeter
What is one thing you say to greet a customer?
“Hello!” or “Welcome!”
What do stockers put on shelves?
Items/products.
When a customer comes to your register, what do you say first?
“Hi!” or “How are you?”
What does a bagger do?
Puts items into bags.
What is one job a manager does?
Helps the team / gives directions.
What should your face look like when greeting a customer?
A smile!
When stocking, where should items go?
In the right spot/on the correct shelf.
What machine do cashiers use to ring up items?
A register.
Where do heavy items go in the bag?
At the bottom.
If someone needs help, what should a manager say?
“How can I help?”
When a customer walks in, what TWO things should you do?
Smile and say hello.
If you see something in the wrong place, what should you do?
Put it in the right spot.
What is one thing a cashier should ALWAYS be?
Polite/kind.
Should cold items go with warm items?
No.
What does a good manager do when there is a problem?
Stays calm and solves it.
A customer looks confused. As the greeter, what should you say?
“Can I help you find something?”
What two things should you check when stocking items?
The label AND the picture (or the name).
If a customer hands you money, what should you give them back?
Change and a receipt.
What should you do if a bag is too full?
Start a new bag.
A worker is confused about where something goes. What should the manager do?
Show them the right place.
What is the most important greeter skill to make customers feel happy?
Being friendly and welcoming.
A shelf is messy. What are two manager-like stocker actions you can do?
Fix the shelf and organize the items.
A customer has a question you don’t know the answer to. What should you do?
Ask a manager for help.
Put these in order for good bagging:
Heavy item
Box of cereal
Eggs
Heavy item → cereal → eggs on top.
What are TWO manager skills you learned this unit?
(Any two)
Staying calm
Helping the team
Problem solving
Communication
Being professional