Retail Basics
What is the main job of a retail worker?
To help customers and sell products.
What is one polite thing to say when a customer needs help?
“How can I help you?”
Name one thing a retail worker might do during a shift.
Stock shelves / help customers / clean.
What is money customers use to pay for items?
Cash, card, or digital payment.
Why should workers keep aisles clear?
To prevent trips and falls.
What do you call the place where customers pay for their items?
The checkout or cash register.
How should a retail worker act toward customers?
Friendly and respectful.
What tool scans items at checkout?
A barcode scanner.
What is a receipt?
A paper showing what was bought and the price.
Who should you tell if there is a problem in the store?
A manager or supervisor.
Why is keeping shelves organized important?
It helps customers find items and keeps the store clean and safe.
What should you do if you don’t know the answer to a customer’s question?
Ask a coworker or manager.
Why is it important to arrive on time to work?
To be responsible and ready to help.
Why is it important to give correct change?
To be fair and accurate.
Why should workers follow store rules?
To keep everyone safe and organized.
What is the purpose of price tags on items?
To show customers how much items cost.
What should you do if a customer is upset?
Stay calm and listen.
What should a retail worker do if the store gets very busy?
Stay calm, work quickly, and help customers one at a time.
If an item costs $5.00 and you pay with $10.00, how much change do you get?
$5.00
What should you do if you see something unsafe?
Report it right away.
What does “customer service” mean?
Helping customers in a friendly and helpful way.
What is the best way to help a customer who can’t find what they need?
Walk them to the item or find someone who can help.
Why is teamwork important in a retail store?
It helps the store run smoothly and customers get help faster.
If a customer buys two items for $4.00 each and pays with $10.00, how much change should they get?
$2.00
Why is honesty important in retail?
Because workers handle money and products.