Billing & Pricing
The tool used to configure new rates.
What is the pricing model?
The four things that must be disclosed when taking a call.
What are your name, company name, recorded line and either city, state or phone number?
The goal for average daily calls.
What is 32?
What is the MakerChecker Tracker?
The system used to close an account.
What is Merchant Manager?
What is the most commonly used tool to retain an account?
What is a rate review?
This must be completed before discussing anything account specific.
What is authentication?
The compression goal.
What is 21% or less?
The software solution for a growing business that doesn't yet need a robust back office, but could still benefit from some advance features such as inventory.
What is Essentials Light?
This is where you would find our client's transmission method.
What is FDPOS?
The structure that is qualified rate plus either mid-qual or non-qual.
What is Incremental pricing.
This action must be taken whenever a new party joins the calls, if you are put on speaker or if you hear someone in the background that may be overhearing the conversation.
What is call monitoring disclosure?
The save rate goal.
What is 83% or higher?
The process for moving an existing client to the new platform.
What is exception migration?
The company our client would need to speak with about a lease.
Who is First Data Global Leasing?
What is 9 tier?
The point in time the Non-English speaking disclosure must be given.
What is right before starting an application on the NBP?
What is 175?
The spot you would find out if a client is enrolled in Essentials.
What is BankWorks -> Device Details -> POS?
What you need to do for an equipment return and/or refund.
What is send an exception email to finance?
FSC 30D identifies this pricing structure.
What is billback?
The location where you can get an email template.
What is the Retention Hub?
The Quality goal.
What is three calls at 100%?
The place you would find a client's statement.
What is Content Navigator?
The process used when you cannot determine the billback downgrade reason.
What is submit an FDIS ticket?