This cheapest piece of equipment is needed for STARTER TV.
What is DTA?
100
Effective 04/09/2013, this one time charge is automatically applied on customer accounts when a payment is made over the phone with a CSR.
What is Payment Convenience Fee or PHONE TRANSACTION FEE ?
100
A customer has been assigned a new number.
What is NATIVE TELEPHONE NUMBER?
100
Allows customers to turn off services without returning their equipment.
What is SEASONAL SUSPEND or ENHANCED TIME OFF or SEASONAL DISCONNECT?
100
An old internet plan was eliminated & replaced with this new speed
What is EVERYDAY LOW PRICE INTERNET?
200
This includes ESPN Buzzer Beater, ESPN Full Court, Fox Coverage Sports, & up to 20 other channels.
What is SPORTS PASS?
200
These two smal fee's are monthly on each customer's bill & can not be removed nor disputed.
What is THE SPORTS FEE AND BROADCAST FEE?
200
Keep directory information from being shown (customers can choose to be listed without address at no additional charge.)
What is PRIVATE LISTING?
200
For any reason a customer isn't satisfied with our products & services, the customer can call us within 30 days of the installation date & receive a full refund.
What is Money Back Guarantee?
200
This code is for when the customer has their own modem.
What is MODEM COE?
300
This offers the following stations & sets of stations from WiFi connections outside of the home.
What is the TWC TV APP?
300
In select markets, these two movie packages increased in their A LA CARTE or STAND ALONE rates.
What is TWC MOVIE PASS & HBO?
300
This tool in KEY will dilvuge information concerning the transfer of native & ported phone numbers.
What is HOME INTERVAL CALENDAR?
300
This specific thing is given to the customer to ensure customer satisfaction & to restore a positive relationship between the customer & Time Warner Cable (think: outside of bundles).
What is CUSTOMER LOYALTY CREDITS/ADJUSTMENTS?
300
This fee is $5.95 monthly.
What is HOME WIFI AND TURBO WIFI?
400
This service allows the customer to watch the same recording in multiple rooms simultaneously.
What is WHOLE HOME DVR SERVICE?
400
This rate increased from $2.25 to $2.75 monthly.
What is A BROADCAST FEE?
400
These two lines of service share the same pricing point OF $29.95.
What is HOME STATE LINE & HOME PHONE 2ND LINE?
400
These type of account we do not handle.
What is BUSINESS CLAS/ACCOUNT & SUPERINTENDENT/ACCOUNT MANAGER ACCOUNTS?
400
Includes 10 email accounts & 2GB of email storage but wifi is not included. Also, not ideal of heavy usage on muliple devices.
What is STANDARD INTERNET?
500
This includes TWO wh-dvr’s, the FASTEST internet we offer, & UNLIMITED home phone calls combined into one simplified rate.
What is SIGNATURE HOME?
500
This charge will turn on the ability to have mulitple devices connected to a source at one time.
What is WIFI ACTIVATION CHARGE?
500
This unlimited calling plan allows calls to Mexico, China, Hong Kong, Canada, Puerto Rico, & other US territories.
What is UNLIMITED NATIONWIDE HOME PHONE?
500
This software extends our home phone functionality outside & inside the home by allowing subscribers to make & receive phone calls using their smart phone or tablet anywhere Wi-Fi is available.
What is PHONE 2 GO APP?
500
(The date) for this new program started to offer substantially faster Internet speeds for free.
What is MAXX OR ENHANCED CUSTOMER EXPERIENCE ON JAN 30, 2014?