Term Codes
Used for Financial Difficulties
What is HiCost
Updating Service Setups (Svc sched, Notifications)
What is CSS
Inbound Retention calls
What is Retention Template
Has Ongoing Pest Issues
What is A-Pest
Disputes of Balances / Early Cancellations Fees
What is SM
Switching to Lower Coverage/Cost Option
What is Downgrade Template
Switching to a New Company
What is Disloyal
Mailing Agreements
What is Susan Briggs
HC TRI GREEN Initial Call
What is CX Initial Call Template
Client passed Away
What is A-NOCALL
Transfers to a New Account/Home
What is NEWSTART
Backslide in Price after an Increase
What is Rollback template
Issues with both the Contact Center & Service Center
What is A-CLEXP
Charging / Waiving Early Cancellation fees (ETF)
What is TERMS
Client Reversed Cancellation within 30 days
What is Transfer/Restart Template