Trouble shooting
The system to check general health of an internet connection, showing the speeds on the pins
What is vision.
If a customer has passed away, what save offer would best fit?
What is TOA.
If a customer is moving to a different Windstream exchange, we need to place an o and i, what disconnect reason would you use?
What is MS.
What is BD
This system will allow you to see and change the customer's wifi password
What is optim/myfi
If a customer is disconnecting due to a national disaster (housefire, flood, tornado, etc) what save offer would best fit?
What is VAC1 or Vacbb.
Customer is moving in with another Windstream customer who has the BB service, what disconnect reason would you use?
What is AC.
If a customer is disconnecting due to multiple repair issues, what disconnect reason would you use?
What is BR.
This will walk you thru troubleshooting steps when you are creating a ticket.
What is workflow
If a customer is disconnecting because they cannot afford to pay their past due, tenure is 1 year, what save offer would best fit?
What is balance forgiveness.
Previous customer never disconnected their service, new customer has provided us with a lease to install their service, what disconnect reason would you use?
What is AS.
Customer has passed away, nobody wants to take over the service, what disconnect reason would you use?
What is DE.
Repair uses this instead of WInfo
Customer is upset due to length of time to repair their services, what save offer would best fit?
What is LAM escalation.
Customer moved outside of Windstream territory,
what disconnect reason would you use?
What is MO.
Customer is requesting to disconnect services simply because they don't use them, what disconnect reason would you use?
What is SU.
This team will help with any and all internet repair issues
What is tier2
Customer cannot afford current services, what save offer would best fit?
What is RIGHTSIZE
Customer is switching to dial tone from dry loop, what disconnect reason would you use?
What is WW.
Customer never requested services to be installed, what disconnect reason would you use?