General Enquiries
How many days in advance is a renewal quote generated
30 Days
What are the admin fee's for doing changes online with DLI?
0.00
What are the admin fee's for doing changes online with CHC/PRV?
19.04
What is personal cover?
A level of BD that covers you as an individual as well as the car you have insured with ys
Name the limitations to confirm when a customer opt in for GHC+ on CHC?
Just to make you aware the Guaranteed Hire Car Plus might not be the same as yours in terms of type, value or status ok?
At which point does a customers receive the renewal quote from us?
21 Days before the renewal date
What are the admin fee's for changes made through the phone for DLI?
0.00
What are the admin fee's for changes made through the phone for CHC/PRV?
26.88
What are the limitations for MLC?
Our legal cover will help you recover any uninsured losses
Where you weren't to blame
So long as a law firm believes there is a 50% chance you will recover them
Name the last three checks on renewal quote before applying a retention discount?
Additional Drivers
Occupation
Mileage
Renewal not generated as the policy was suspended at the time the renewal was due to be generated.What is the correct process to follow?
Set up a new policy for the customer.
When a customer does not opt in for GHC+ what would they receive as standard on DLI?
Guaranteed Hire Car (GHC)
When a customer does not opt in for GHC+ what would they receive as standard for CHC?
Courtesy car
When a customer has personal cover, what should they be made aware of?
Just to remind you that if you're claiming for Personal Cover, it's only available for vehicles under 16 years old that are privately registered and used in the UK.
When a customer downgrades from Comprehensive to TPFT, what would you need to inform them of?
This means that we will no longer cover the vehicle for accidental damage and windscreen cover.
This benefit covers the cost of emergency overnight accommodation where the insured is prevented from reaching their destination the same day as a result of an accident or loss covered under the policy. What is this benefit called?
Hotel Expenses
Cx vehicle was stolen and not recovered. Would the customer receive a courtesy car?
Nope but they would receive a GHC
Cx vehicle was stolen and not recovered. Would the customer be eligible for the Courtesy Car?
No they would not receive the standard Courtesy car
Name a scenario when you are not required to offer PNCD?
When a customer has less than 4 years NCD.
When a customers competitive quote has a different XS to the renewal quote, which XS should be adjusted to match the Competitive quote?
Voluntary XS
Customers who are involved in a non-fault claim with a driver who transpires to be uninsured will have their NCD reinstated and excess reimbursed.
Uninsured Driver Promise
Cx who has not shopped around for a competitive quote would like a reduction on their premium. Can we apply a discount and if so, what is the maximum amount of discount that can be provided?
Yes we can and a Max of 10%
Cx who has not shopped around for a competitive quote would like a reduction on their premium. Can we apply a discount?
No we cannot. We would need to state the price offered is the best price available
When a customer has MLC and GHC+ on their renewal, what should they be offered?
Comp + as they have two out of the three that comes standard with Comp +
Name the checklist for when a customer has not received a renewal documents?
Make/Model
Convictions & Claims
Drivers
XS
Cover and Add-ons