Are you eligible?
Who am I – POA, Executor or PG&T?
Gimme a P.R.G.B. – Acronym Madness
Who’s Account? My Account
Where can I find this in the Call Handling Guide?
100
I am with the TPP and have been on EH & Dental benefits for 8 months. I have gone back to work, am I able to cancel my benefits?
Yes - but must state in their cancellation request that they are re-employed
100
I am a government appointed agency who manages the affairs of others
PG&T
100
PBP
Plan Benefit Payment
100
In RMS, how can you tell if a RM is registered for My Account
If there is an email address in the correspondence container
100
How to handle a member who is crying on a phone call
Yes. -Receive request -Difficult Situations -When a caller is crying
200
Are you eligible to apply for benefits at Retirement
Yes
200
I am named in a Will to handle an Estate
Executor
200
JLLS
Joint Life Last Survivor
200
In My Account – where can we find the Member's username
-User Management screen
200
Update banking information
Yes. -Validate request -Update Banking
300
I am a limited member, can my new spouse get benefits?
No.
300
I can access a RMs pension and do almost anything a RM can do
POA
300
DOB
Date of Birth
300
I have my pension cheque mailed to me, can I update my banking information in My Account?
No - must send request in writing
300
Pension Facts?
Yes. -Validate request -Pension Facts -Select specific plan hyperlink
400
RM wants to add spouse to benefits within 3 months of marriage and spouse has no current coverage?
No
400
My committee order does not usually end with death
PG&T
400
CRA
Canada Revenue Agency
400
Can I view my Group Benefit information?
Yes. -Group Benefits (more)
400
My Account support?
Yes. -Validate request -My Account Support
500
Can I add my 21 year old daughter to Group Benefits if she is taking 1 course at University
No.
500
My position ends when the RM passes away
POA
500
COLA
Cost of Living Adjustment
500
Can a member update their telephone number on My Account?
No.
500
A list of commonly called phone numbers
Yes. -Validate Client and -Validate Request -Contact Numbers Guide
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