Are you eligible?
I am with the TPP and have been on EH & Dental benefits for 8 months. I have gone back to work, am I able to cancel my benefits?
Yes - but must state in their cancellation request that they are re-employed
I am a government appointed agency who manages the affairs of others.
PG&T
PBP
Plan Benefit Payment
In RMS, how can you tell if a RM is registered for My Account?
If there is an email address in the correspondence container
How to handle a member who is crying on a phone call
Greet Caller/Action Request - Difficult Situations, When a caller is crying
Are you eligible for benefits at Retirement?
Yes
I am named in a Will to handle an Estate.
Executor
PRGB
Post retirement group benefits
How do we find the Member's My Account username?
Web Services, Retired Member Account View, Search, User Management screen
File Handoff form
After Call Work - File Handoffs
I am a limited member, can my new spouse get benefits?
No.
I can access a RMs pension and do almost anything a RM can do.
POA
DOB
Date of Birth
I have changed banks, how can I let you know?
If the member does not want/cannot use My Account, they can send us the new banking info in a written request.
Death worksheet
Investigate Request - Death - Post-retirement
A retired member wants to add spouse to benefits within 3 months of marriage and spouse has no current coverage. Can they?
No
My committee order does not usually end with death.
PG&T
CRA
Canada Revenue Agency
Can I view my Group Benefit information?
Yes. -Group Benefits (more)
My Account support
Investigate Request - My Account Help - My Account Support - Post-retirement
Can I add my 21 year old daughter to Group Benefits if she is taking 1 course at University?
No.
My role ends when the RM passes away.
POA
COLA
Cost of Living Adjustment
Can a member update their telephone number on My Account?
No.
A list of commonly called phone numbers
Verify Caller/Investigate Request/Action Request - Contact Numbers Guide