Procedure
What is the name of the procedure that Return Payments falls under.
High Risk Client Monitoring
What type of payment do we email out on immediately regardless of the return reason?
Quick Remit
What limit do we ask the UW to reduce to?
$10
What team systemically sends us the Returned Payments report?
Business Analytics Team
Which report spooky-fies Nico & Tehreem?
Returned Payments Report
What is the dollar amount needed to work a returned payment except Accelerator Card?
$5,001
Client's returned payment reason is "unable to locate", what is usually incorrect?
Routing or Account Number
When do we ask the underwriter for approval to remove the auto debit?
After multiple auto debit returns
How often does the Return Payment Report come to our mailbox
Daily
Which return reason gives Tehreem the creeps?
Insufficient funds
Which return reason codes are emailed out immediately?
NSF, Account Closed, Refer to Maker, Account Frozen
What does "Refer to Maker" indicate
Returned Check due to NSF in the DDA, or a stop payment
Supervisory credit officer
What are the different payment methods?
Auto Debit, PNET, Quick Remit, and Check
Which part of the Returned Payments process is the most haunting?
Emailing Out
How often do you follow up on an email if no replacement payment made?
Weekly
If the return reason is auto debit block, how does the client remediate this issue?
Chase Allowable ID must be added
Payments Processing Team
What is the #1 Return Reason
Debit Blocks
Which client is Nico's scariest nightmare?
Teethi Inc