FUNraising
Shift begins at this time Mon-Thurs
What is 6:00pm?
The group page to post for coverage
What is the Husky Call Center FB Page?
The address of the Husky Call Center
What is the basement of 716 Columbus?
The code if someone picks up the phone and says the person you are trying to reach passed away
What is Misc, Deceased?
Name two of the titles on the leader boards
What is Most Amount Raised, Highest # of Credit Cards, Highest Participation Rate, Best Credit Card Rate, Most Valuable Player?
The only segment we care about at the call center
Who are Undergrads?
The maximum number of No Call No Shows
What is two?
The location and color of the Mobile Connect App
Where is the orange app on the desktop?
These two questions are asked whenever someone makes a pledge
What amount would you like to give and where would you like to donate?
Two previous supervisors
Who are Lily, Katie, Kelley, Justin, or Alex?
The introduction in the phone script
What is, "Hi, my name is Anika and I'm calling from Northeastern University for a couple of reasons."
The email addresses to send shift coverages
What is northeasterntelefund@gmail.com and whatever is Anika's email?
This office approves your hire and has a new name
What is Student Employment, Graduate Assistantships, & Fellowships?
This code is marked for a prospect who is not a senior and you ask this question to them before you hang up
What is Not A Senior and when do you graduate?
The three credit card rebuttals
What is time, green, and security?
The two ways a call can be incomplete
What are call backs and answering machine?
Time sheets are due
What is Friday at noon?
Anika's day time desk is located on this floor
What is the second floor, room 212?
The preferred method of giving requires you to verify these two follow up ways
What are credit cards and can I verify your email address and mailing address?
The four incentives that are currently available
What are snacks, pizza, games, and gift cards?
The day of giving this year and the name of the day
What is Giving Day, April 11?
It means to not share details outside the call center
What is confidentiality?
The governing body that works on the 6th floor
President Aoun
Comments are left for these four codes
What is Misc, Deceased; Do Not Call; Do Not Contact; and No, Upset with the University
During the introduction of your call, you should never use this phrase
Do you have a second to talk?