FUNraising
99 Problems
Location, Location, Location
To Code or Not To Code
NO, This iS Patrick
100

Shift begins at this time Mon-Thurs

What is 6:00pm?

100

The group page to post for coverage

What is the Husky Call Center FB Page?

100

The address of the Husky Call Center

What is the basement of 716 Columbus?

100

The code if someone picks up the phone and says the person you are trying to reach passed away

What is Misc, Deceased?

100

Name two of the titles on the leader boards

What is Most Amount Raised, Highest # of Credit Cards, Highest Participation Rate, Best Credit Card Rate, Most Valuable Player?

200

The only segment we care about at the call center

Who are Undergrads?

200

The maximum number of No Call No Shows

What is two?

200

The location and color of the Mobile Connect App

Where is the orange app on the desktop?

200

These two questions are asked whenever someone makes a pledge

What amount would you like to give and where would you like to donate?

200

Two previous supervisors

Who are Lily, Katie, Kelley, Justin, or Alex?

300

The introduction in the phone script

What is, "Hi, my name is Anika and I'm calling from Northeastern University for a couple of reasons."

300

The email addresses to send shift coverages

What is northeasterntelefund@gmail.com and whatever is Anika's email?

300

This office approves your hire and has a new name

What is Student Employment, Graduate Assistantships, & Fellowships?

300

This code is marked for a prospect who is not a senior and you ask this question to them before you hang up

What is Not A Senior and when do you graduate?

300

The three credit card rebuttals

What is time, green, and security?

400

The two ways a call can be incomplete

What are call backs and answering machine?

400

Time sheets are due

What is Friday at noon?

400

Anika's day time desk is located on this floor

What is the second floor, room 212?

400

The preferred method of giving requires you to verify these two follow up ways

What are credit cards and can I verify your email address and mailing address?

400

The four incentives that are currently available

What are snacks, pizza, games, and gift cards?

500

The day of giving this year and the name of the day

What is Giving Day, April 11?

500

It means to not share details outside the call center

What is confidentiality?

500

The governing body that works on the 6th floor

President Aoun

500

Comments are left for these four codes

What is Misc, Deceased; Do Not Call; Do Not Contact; and No, Upset with the University

500

During the introduction of your call, you should never use this phrase

Do you have a second to talk?

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