ASTC 101
Monday-Thursday 10AM-6PM, Friday 10AM-3:30PM
What are the ASTC's in person operating hours
Cancel the appointment in Navigate
Things tutors should NOT do/what a tutee should do if they need to cancel their appointment
You fill this out after every tutoring session
What is a tutor report
Tutees must cancel at least 5 hours in advance to avoid this
What is a no show/late cancellation
3 hours
What is the amount of in person availability tutors must have
5 hours
What is the minimum availability for all tutors
Tutors should be going over this with tutees at the start of every session
What is the ASTC Tutoring Agreement
You do this when a tutee no shows
Tutees are removed from appointments after this amount of no shows
In this tutoring modality, tutors attend class regularly with students and actively tutor inside the classroom
What is embedded tutoring
Working on academic success skills, such as time management and study skills
What is skill based tutoring
Studying for an exam, a group project meeting, or working on your Roth Regatta boat
Things you will not be able to reschedule your tutoring appointments for
The form you fill out when you know in advance that you need to take off
What is the request to reschedule/block availability form
The soonest a tutee can book an appointment
What is 48 hours
The student workers at the front desk who are responsible for the general flow day in and out of the center
Who are the office assistants
Monday-Thursday 10AM-9PM, Friday 10AM-3:30PM, Sunday 4-9PM
What are the ASTC's virtual operating hours
Helping with graded assignments, using AI to answer all of the tutee's questions, extending sessions past 1 hour, conducting sessions in a language besides English
What are things that tutors shouldn't be doing in their sessions
What tutees need to do to regain access to tutoring appointments after violating the no show policy
Fill out the request to regain access to appointments form (emailed to them once their access is restricted)
The tutee has cancelled their appointment 1 hour before the session
What is a late cancellation
What is drop in tutoring
The amount of time a tutor must wait before marking a tutee a no show
What is 15 minutes
Emailing or calling the ASTC ASAP, having them cancel your appointment in Navigate, and reaching out to your tutees to reschedule within 48 hours
What is the procedure for calling out on a same day appointment
This is the form that you fill out when a tutee has cancelled ON TIME 2 or more consecutive weekly appointments
What is the frequent cancellations form
The furthest time in advance a tutee can book an appointment
What is 2 weeks (or 14 days)
CC'ing the ASTC on all email communication with tutees and emailing the center via tutoringcenter@stonybrook.edu with any questions
What are the ASTC's email procedures