SAMS
The program we use to generate returns, create cases and keep track of customer history.
What is SAMS
365 Unopened/ 180 opened
What is The Return Policy
The documents the customers must provide when initiating a return.
What is a receipt or order number. (NOT JUST THEIR FAMILY CARD)
The missing box from a three piece set.
What is an Orphan box
When a chest of drawers was purchased prior to June of 2016 that could have a tip over hazard.
What is a recall
the ID that generates from SAMS when a return is finished.
What is RID (Return ID)
What is 365 Unopened/ 90 days opened Store Credit Only
What is The Mattress Policy
A customer purchases a Hemnes 8 drawer from IKEA Burbank. During assembly the customer realizes that they were given all left sides for the drawers.
What is a Product Quality issue
Customer received a damaged piece of an article during the delivery process and needs a replacement.
What is an EVEX.
Angry customer that is being very entitled and demands he wants a refund on his dirty, damaged bed from 2015.
what is escalated/flagged customer
The customer must need this when claiming warranty on products.
What is receipt, order number, bank statement. (Proof of purchase)
When a particular item falls into a certain category allowing the customer to receive a store credit as long as the item is new or lightly used with a family card.
What is the Buy-Back program.
The parts the customer needs in order for their Malm bed to be stable and not fall apart.
What is Skorva & Luroy/Lonset
Claims case support system.
What is a Casy
The amount to be refunded on SAMS before processing on the iPos.
What is the net total
The stores in the LA Market that have the same tax percentage.
What is Burbank, Covina and Carson
What is Electro-Lux