Pushback
If you're put on the spot and need time to collect your thoughts, what tool can you use?
delay and probe
What would you do if you delegated to someone, but they didn't want to do it?
motivate them!
Finish the formula: Context = _____ + ______
situation + complication
How do you determine if you should call or send an email?
Ex. if it takes more than 5 sentences to explain or more than 10 mins to construct, you will call
Feel, Felt, Found out this objection: "this project is frustrating"
Wonderful!
Answer this question using Opinion +2: Why should I do task X?
Great!
Which strucutre would you use if you wanted to be more collaborative?
SCOR (Situation, Complciation, Options, Recommendation)
What does the KNOW audience analysis tool stand for?
KNOW - Know, Need, Opinion, Want
Match and Lead this objection: this is too expensive
Perfect!
What are the 3 positive ways to motivate others?
play, purpose, potential
The 3 C's are clear, _____, and compelling
concise
Bonus: When You Don’t Know What to Say
Yay!
Reject and Reframe this objection:"We don't have time"
Awesome!
What are the 3 questions to ask yourself before delegating?
Do they know what to do?
Do they know how to do it?
Do they want to do it
Pull up an email with too much detail, what would you remove?
Great!
If a thought pops into your mind (mental tab), what are your 3 options?
Yes: get an answer for your question immediately through email, meeting, etc.
No: decide that it’s not worth your time and move on
Use whichever pushback tool to respond to this objection: "this isn't what we asked for"
Excellent!
Roleplay: What would you say if you delegated something to me and I didn't complete it?
Excellent!
Give me an update on your communication progress using OCTA.
Super!
Who is your favorite communication coach?
Madina! (I hope)