ICE
ICE cont
Consumer Relations
100
Need to collect this number in order to find specific product package details.
What is the series number
100
How would you close the dental injury type of call
What is on HOLD - no completion
100
Round 1 of Training consisted of these 3 topics
What is baking or desserts, websites and promotions
200
Collecting the BIUB number is critical on these types of calls
What is Quality issues and Shelf Life Questions
200
What must be clicked or checked if you ask for something to be mailed in?
What is the Requested button
200
What we call the consumer's story
What is verbatim
300
What do we call calls that are of an expedited nature?
What is Sensitive
300
What tool within ICE will allow you to search for a store location?
What is Product Location
400
The process by which PS's and others are informed of issues
What is Notify
400
When leaving your desk you must do this to the computer before you leave on break
What is Lock the computer
400
The tool that we use to change passwords
What is Membership Admin Tool
500
Where can you find your contacts that have not been completed?
What is the Open List
500
As soon as you can, what should you offer when you have a complaint call
What is a strong apology
500
List 4 of our core websites
What is BC, PB, LBA, Tablespoon and BTFE
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