Full Cycle Biller Expectations
How often is a Full Cycle Biller expected to review their AR report?
What is weekly (at a minimum)
What is the patient statement line phone number and email address?
What is 480-551-4977 and billing@spoonerpt.com
What is the CCS main line?
What is 602-559-9700
What is the Tax ID Spooner bills under?
860722194
Who is the Member Therapist?
What is Robbie Hortsman
Name the top three tasks that take priority over others?
What is "Termed Coverage, Max Benefits, Authorization"
What company do we use for third party collections?
What is Transworld or TSI
What percentage of incoming new referrals does CCS schedule?
What is between 10-13%
What is Spooner's average revenue per visit?
What is an average of $93.00
Name the three plans available under Movement Plus
What is Access, Achieve and Excel
Name three facts you are expected to know about your payer.
What is referral/script requirements, prior authorization guidelines, appeal process, timely filing limits, contact info for rep (if there is one), necessary forms, eligibility, web portal, fee schedule
What system does Spooner utilize to send digital bills to patients
What is PatientPay
Name three identifying factors that can be used for HIPAA
What is name, date of birth, address, phone number, email address etc
What year was Spooner founded?
What is 1990
What is the Movement Plus phone number?
What is 480-398-0211
After doing anything in an account what is the most important thing you need to do?
What is document the what, why, who and how
Name three tasks the Patient Accounts Team is responsible for
What is answering the statement line, posting bill payments, posting vpays, answering chat questions, PSC workflow #2, etc.
What does QMB stand for?
How much is a full visit on the Non-Member Pricing fee schedule?
What is $175.00
How many visits comes with the Excel Membership?
What is 5 visits
How often are you expected to pull and post your zero pays?
What is daily
How much outstanding patient balances does Spooner have?
What is about $655,000
What is the expected follow up time on an incoming referral?
What is within an hour of receipt
What is the new company vision that was just rolled out in 2024?
What is the vision for Movement Plus?
To remove barriers between patients and their healthcare, become primary musculoskeletal providers and provide comprehensive care