Common RC
Used by specialists to find branch information such as name, NPI, TID, and addresses
What is the Agency List?
The acronym we use to describe merging with another Hospice provider/company
CHOW
This core value includes proudly doing the right thing when no one is watching or when everyone is watching.
What is Integrity?
Pulls documentation to send to insurance plans for authorization
Who is Submitters
The AVP of Revenue Cycle
Who is Vicky Chandler?
This document must be sent to Medicare within 5 days of the date of election to avoid non-covered days.
What is the Notice of Election?
Always seeking to help the peron or team next to you is a trait of this core value.
What is Teamwork?
The location in HCHB where you can see eligibility, H&P, authorizations, consents, etc
What is Patient Attachments?
This is the number of escalations sent to branches
What is 5 times?
This company merged with Gentiva Health Services in 2024.
What is Heartland/Promedica?
This core value is part of improving processes and challenging the status quo
What is Excellance?
How the authorizations team gets their daily tasks
What is the Active Auth Report?
Quick Guides
What is the documents that detail state requirements for eligibility, authorizations, and billing?
authmedicaid@gentivahs.com
What is the email address to Medicaid Eligibility?
The two qualities comprising the core value of Show Compassion.
What are Extend every kindness to patient, families and fellow team members, inspiring all of them to do the same and Treat others with dignity and respect as you would like to be treated?
The clinical evaluation of a Hospice patient who has been on service 3 or more BPs (not required by all payers)
What is a Face to Face?
An authorization/agreement between Gentiva and the payer when a patient is receiving Hospice care OON
What is a Single Case Agreement?
2 ways to enter a patient's medical record in HCHB
What is Clinical Input and Patient Snapshot?
What is Core Values?
The documentation in a chart that explains a patient's insurance and benefits
What is the X MEDICAID/COMMERCIAL BENEFIT DETAIL NOTE?
A publication that comes out to all of RC each month that includes Recent Documentation Updates
What is the Revenue Cycle Department News?