Clients & Verticals
What type of volume involves the end customer placing an order directly on the client’s own channel?
Own Channel Volume
Name one of the four pillars of Stuart's value proposition
Own channel expertise
operational & technical reliability
integration support
access to a suite of best-in-class features
What does 'I' stand for in MEDDIC?
Identify pain
Name 3 types of Proof of Delivery we offer
Photo, Signature, Pin Code
What is Charlotte's favourite food?
Vegan Wraps, Organic Fruit, Sushi, Salads
Salads
Name a direct competitor for Stuart within the Retail space (not including Uber)?
> Wolt Drive
> Gophr
> Coursier .fr
> Top Chrono
Name 2 online order systems (OOS) that we are integrated with.
Hungrr, Flipdish, App4, Arch, Dood, clickeat, choice, upmenu
What is 1Q Past Live?
Estimated volumes in the first quarter after going live
Name 3 key tech features for clients
POD (pic or pin), Bloom, End Customer Tracking, Pre-Order ETA, Fraud Detection, Surge Protection
What is Kristian's favourite alcoholic beverage out of:
Guinness, White Wine, Red Wine, Fireball
Red wine
Which segment has the highest profitability for Stuart? e-Retail, Grocery or Food?
e-Retail
Name 2 dispatch systems (not including Orkestro)
Bringg, Loginext, Nash, Deliverect, Rynly, Shipday, Vromo
What is the definition of EOQ Past Live?
Est. volumes within the quarter when the client goes live
Which metric does our system use for navigating surge protection: E2E Time, Assignment Time, or ETAs?
ETA
Antoine had a 1 year hiatus from Stuart. What did he do during this time?
Set up his own start up? Work for Zadig Voltaire? Work for a payments company? Work at a Childrens Hospital?
Work for a payments company
Name one value prop for a digital novice food client.
✓ Assets Management (Better Brand value - M&A)
✓ Competitive advantage vs other MM Chain
✓ Fast & Easy integration setup without cost
What conflicts of interest arise for marketplaces offering 3PL services with their clients?
Deciding where to prioritise their drivers (marketplace or own channel) // Determining fee structures //Managing exclusivity contracts
Deciding where to prioritise their drivers (marketplace or own channel)
Name one reason why MEDDIC can help drive win rates?
- Focusses on high-potential opportunities
- Helps with the preparation of pitches (more personalisation)
- Ensures we are engaging with the right stakeholder
- Anticipates challenges and addresses them early
How does sending an "Order Ready" signal impact courier wait times in the store.
It can reduce WAPU with more accurate ETAs on when the item is ready.
Ricardo recently admitted he has an obessesion with what which means he now has a collection of over 200?
Ties, Pokemon Cards, Wigs, Perfume Bottles
Ties
How can a grocery client effectively target a Digital Native segment, such as GenZ?
Develop a strong omnichannel experience tailored to different needs and targets.
During a recent Valentines Day, in which operational metric did Stuart outperform Uber Direct?
On time to pick up
Name 2 prequalifying data points you can use when researching the prospect
- AOV
- Cuisine Type
- Website Set up
- Social Media Presence
- OOS
- Store location
Name one example of a webhook that we share with clients throughout the delivery journey
Package created webhook
Courier assigned webhook
Courier arriving webhook
Courier waiting webhook
Package delivering webhook
Package delivered webhook
Package canceled webhook
Package returning webhook
Package returned webhook
Courier reassigning webhook
Courier moving (dropoff)
During highschool, Giulia sported a cool look... what was it?
Purple Hair, Mohican, Emo Phase, Bangs
Mohican