Violence in the Workplace
Ch. 6
People and Technology
Ch. 7
Job Redesign and Job Enrichment Ch. 8
Leadership
Ch. 9
Team Bonding
100
What is Empowerment?
to give power or authority
100
What is Future Shock?
the effect of enduring too much change in too short of time
100
What is Feedback?
Clear information about the effectiveness of his or her performance
100
What is Leadership?
The process of influencing people to voluntarily direct their efforts toward achievement of some particular organizational goal.
100
There are sixty cups on a table. If one falls down, then how many remain?
Seems quite easy and obvious right? On being verbally asked, you will think that the answer is 59! But is it? Read or 'hear' the question once more and carefully! There are 'sixty cups' (six-tea-cups) on the table. So if one falls down then (5 tea cups will remain!)
200
What is Workplace Violence?
act of aggression, physical assault, or other threatening behavior that occurs in a work setting and causes physical or emotional harm to customers or other employees
200
What is Post Industrial Societies?
Societies dominated by information, services, and high technology more than the production of goods
200
What is Task Identity?
The degree to which the job requires completion of a whole or identifiable piece of work
200
What are leadership characteristics?
-Drive -Originality -Tolerance of Stress
200
Larry's father has five sons named Ten, Twenty, Thirty, Forty...Guess what would be the name of the fifth?
Fifty? Well no! It's Larry! (Larry is the fifth son)
300
What are 3 of the 6 causes of workplace stress
-Heavy work load, long hours -Lack of participation -Poor social environment -Uncertain job expectations -Lack of opportunity for growth -Dangerous or unpleasant physical conditions
300
Where are Technology changes occurring, name 2
-Manufacturing -Marketing -Office Management Functions -Training
300
What is Task Significance?
The degree to which a job has a substantial impact on the lives or work of other people
300
What are 3 Managerial Skills?
-Technical -Human -Conceptual
300
What goes up and down, but still remains in the same place?
Stairs!
400
What are 4 behaviors of violence-prone people?
-Belligerence -Excessive moodiness -Exaggerated worry -Suspicious and mistrust -Helplessness and dependency -Poor emotional control -Daydreaming and fantasy -Hypochondria
400
What are the four major changes that the U.S. changed from Industrial society to post industrial society?
-More service-oriented workforce -Increase in number of professional and technical workers -Increase in importance of theoretical knowledge -Planning and controlling of technological growth
400
What is Job Redesign?
Activities aimed at making changes to work with the purpose of increasing the quality of a worker's job experience or improving a worker’s productivity
400
What is the difference between Theories X and Y?
Theory X is a negative outlook on the employees, Theory Y has the opposite, it’s an optimistic outlook on the employees
400
You have a cup placed on a table. You are pointing towards the North and the cup is facing towards the South. On which side is the cup's handle?
No matter in which position the cup is, its handle will always be on the outside!
500
What is the Ten-Step Game plan?
-Decide who should conduct the investigation -Review company policies -Identify any potential witnesses -Gather and review documents -Identify the issues to be investigated -Prepare your investigation strategy -Take interim steps -Prepare interview questions -Anticipate questions -Prepare opening and closing statements
500
What are the 4 areas that are considered to analyze people, work, environment and technology interface?
-Changing organizational cultures -Alienation in the workplace -How workers feel about their jobs -The quality of one’s work life
500
What are the 4 alternatives that management can do when their employees are bored with their job
-Management can do nothing -The workers can be offered more money for accepting these dull, repetitive, uninteresting jobs -The workers can be replaced with technology (computerized machines) -The work can be redesigned so that it has meaning for employees
500
What are the 10 keys to a great leader?
-Personal responsibility -Simplify constantly -Understand breadth, depth, and context -The importance of alignment and time magagement -Leaders learn constantly and also have to learn how teach -Stay true to your own style -Manage by setting boundaries with freedom in the middle -Stay disciplined and detailed -Leave a few things unsaid -Like people
500
Anmol decided to give his bike 3 coats of paint. Which coat would go on the first?
The second, as it is the only coat that can go on 'the first' coat.
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