Chapter 1
Which type of healthcare setting provides outpatient services without an overnight hospital stay?
What is an ambulatory care setting?
What federal law protects the privacy and security of patients' identifiable health information?
What is HIPAA?
What listening technique involves giving a patient full attention and reflecting back the meaning of what they said?
What is active listening?
What is the body's largest organ, providing a protective barrier against the environment?
What is the skin?
What tissue connects muscle to bone?
What is a tendon?
What term describes a group of healthcare professionals from different disciplines coordinating care for a patient?
What is an interdisciplinary healthcare team?
What is the legal term for a patient's voluntary agreement to a procedure after receiving relevant information?
What is informed consent?
What type of communication includes facial expressions, gestures, posture, and eye contact?
What is nonverbal communication?
What are the three main layers of the skin, from outermost to deepest?
What are the epidermis, dermis, and hypodermis (subcutaneous layer)?
What is the name of the place where two or more bones meet?
What is a joint?
Which professional document outlines the duties and limits of a medical assistant's role in a workplace?
What is a job description?
What is the term for failing to act as a reasonably careful person would, resulting in harm?
What is negligence?
When explaining instructions, what should the medical assistant do to check that a patient understands?
What is ask the patient to explain the instructions in their own words (teach-back)?
What pigment gives skin much of its color and helps protect against ultraviolet radiation?
What is melanin?
: What division of the nervous system includes the brain and spinal cord?
What is the central nervous system?
What should a medical assistant do when asked to perform a task for which they have not been trained or authorized?
What is decline to perform it and notify the supervisor or provider?
A patient asks to see their own medical record. What should the medical assistant do first?
What is follow the practice's established process for access to records and applicable privacy rules?
What communication approach uses short sentences, plain language, and one instruction at a time?
What is clear, patient-centered communication?
What term describes a body position in which a patient lies face up?
What is supine?
What type of muscle is under voluntary control and attached to bones?
What is skeletal muscle?
What process uses established standards and review of performance to improve the quality of healthcare services?
What is quality assurance or quality improvement?
What legal concept means a healthcare professional may be held responsible for the actions of an employee performed within the scope of employment?
What is respondeat superior (vicarious liability)
A patient is angry and raising their voice. What is the best initial response?
What is remain calm, listen without arguing, acknowledge the concern, and seek help if safety is threatened?
What type of gland produces sebum, an oily substance that lubricates skin and hair?
What is a sebaceous gland?
Which part of the eye adjusts pupil size to control how much light enters?
What is the iris?