Lingo
QBDT stands for..
What is Quickbooks Desktop?
This tool is used to view account information.
What is Oasis?
This is the QB product that is downloaded on the actual computer.
What is QBDT?
This is your allotted ACW time.
What is 30 secs?
Another term for Interaction Desktop is..
What is ININ?
This tool is used to take calls.
You go to this tab to link a payments accounts to QBDT.
What is the customer's tab?
To edit the DDA you go to this tab.
What is Account?
This is your goal handle time.
What is 13 minutes?
QBO is also known as..
What is Quickbooks Online?
This tool is used for password resets.
You go to this tab to change the accepted payment method.
What is Edit?
Under this tab you have the options to process a credit card.
What is Processing Tools?
This goal is 80%.
What is Doc Compliance?
Merchant services is also know as..
What is MSC?
This tool is used to verify MMA login information.
This function clears the auth ID.
What is Ctrl + A?
This is located on the green status bar on MSC.
What is the Merchant Account Number?
These teams make up the Risk umbrella.
What is Collections, Risk, Retention, Underwriting, and Chargebacks?
ACW stands for..
What is Quickbase?
This email is no longer supported by Quickbooks.
What is Quickbooks Email?
This tab shows all the quick links on MSC.
ASM stands for.