VH Services
Memorizing important phone numbers and developing code words with friends and family in case of emergency are examples of creating
what is a safety plan
"What I hear you saying is"..... or "Let me know if I understand".... are types of listening known as
what is reflective listening
One of the 7 key active listening skills
what are: be attentive, ask open-ended questions, ask probing questions, request clarification, paraphrase, be attuned to and reflect feelings, summarize (any accepted)
A caller does not feel safe around their significant other, who they also live with, and is hoping for relocation support from Vera House
what is a shelter referral, advocacy referral
You should match someone's ______, not their emotion, when co-regulating.
what is energy (energy level, tone, intensity, speech intonation)
One of the top barriers to communication
what are: perceptions, assumptions, values, culture (any accepted)
A caller was sexually assaulted a year ago and is looking for ongoing support to heal from her trauma.
what is a clinical referral, advocacy referral
The type of trauma that is a "single incident", happens "out of the blue", often easier to recover from
what is acute trauma
The two things needed to be able to get an OoP
what are a family offense and an intimate relationship
name of domestic violence education program for women/ female-identified people who have been abusive
what is STEPS
The most important part of trauma-informed and communication
A caller is requesting VH services following domestic abuse but lives in Oswego County.
what is direct to appropriate county's service provider
type of trauma: "subjection to totalitarian control over a prolonged period"
what is complex trauma
Name of a domestic violence education program for men/ male-identified people who have been abusive
what is alternatives
People are so present to the moment that their ability to learn in that moment is robbed from them
tyranny of the moment
Trauma Memory: what is the reaction of the hippocampus
vehicle for transporting memories so that it can be laid in the neocortex (putting photos into albums)