Email
Domains / DNS
Hosting / Wordpress
Other Products
Tools / Policies
100
What is the tail log used to determine if an email was received on our server?
exim_mainlog
100
What part of the domain is ".com"?
TLD
100
What are the 3 main Wordpress file directories?
/wp-admin/ /wp-content/ /wp-includes/
100
Where can customers buy Wordpress themes or plugins, WP Live or other extensions for their hosting account?
MojoMarketplace
100
Who do we contact via chat for advanced assistance?
SWA
200
What are the three webmail clients used by Bluehost?
Horde, Roundcube and SquirrelMail
200
What is an MX Record used for?
Tells the world where Email is routed to.
200
What is FTP and what is it used for?
File Transfer Protocol, used to upload multiple files to hosting
200
What does WP Live do?
They assist customers with their Wordpress problems, such as errors, walkthroughs of how to use it, and more.
200
How do we validate customers?
Last 4 of password, session token or PIN.
300
What does => mean on the exim_mainlog?
Determines who is receiving the email
300
What is a cname?
Canonical name, or an alias for a website covered up by your domain.
300
Why would someone rename their account?
They no longer want any trace of a domain on their account.
300
What is LocalLift?
They assist with keeping your local listings updated (Yelp, YellowPages, Google Maps, Bing, etc.)
300
What does a customer do if they cannot access their account, validate it, and cant receive emails to reset the password?
Send an email to billing@(site domain).com with a form of identification such as a state ID, drivers license, business license, etc.
400
What are the three spam filters used on our hosting?
Spam Hammer, SpamAssassin and SpamExperts
400
Where would you go to change DNS records?
Whoever controls the Nameservers (Zone File).
400
What are the default permissions for Files and Directories?
Files: 644 Directories: 755
400
What can customers buy for website security?
Sitelock
400
When will a customer have to pay a redemption fee for an expired domain?
31 days
500
What is Cloudmark?
An Outbound Spam filter
500
How would you figure out who is hosting their website if their nameservers point to us but the A record does not?
DIG to find the A Record, then reverse lookup the IP address
500
Give 3 examples of CMS's we offer for 1-click Install
*Wordpress, *Drupal, *Joomla, *concrete5, MODX, OpenCart, Magento, XOOPS * - Ones you are most likely to see.
500
What is GSuite?
Google Apps for Work. Gives you a personalized Gmail account using your domain.
500
When can a customer request a refund for a domain?
Before 20 days.
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