Codes
Job Role & Responsibilities
(JRR)
(JRR)
Policies
Safety
Maps
100
10-3
Small Child
100
All team members are responsible for
Greet Screen Clean (& Safe)
100
Service Animal Kennel Location
Kennel Room
100
i cannot be without my oxygen concentrater am i gonna be able to ride
YES! we can screen for size and other specifications but only tanks are not permitted on this attraction and we can store those in the kennel room
100
List and name all locations for Team Member A Positions
Virtual Line Kiosk - Queue Attendant - Virtual Line Redemption - Greeter - Level 1 Elevator Attendant - Universal Express - Level 2 Elevator Attendant - Que Merge - Accessibility Attendant
200
what are 10-2 and how can i identify the differences when i screen
10-2 - guest with a disability
10-2 A - Able to walk
10-2 B - Barely able to walk
10-2 C - Cannot walk
200
Responsibilities of the team member at Universal Express
Screen ,Scan all bar codes and determine access, and assist guest to Elevator 1 Team Member
200
Certificate of Compliance requires a two step process- what are they?
1.Direct the guest to guest relations
2.Contact your lead immediately
200
before i enter the ride track i must
B.R.A.C
200
location of all warning signs !
Greeter and Before entering pre load
300
if the venue loses power what is the code
code p
300
im the queue attendant position the line is sticking out my responsibilities are
i want to make sure i contact a lead to adjust the wait time, open our queue sections, and make sure everyone is being screened to go in to the attraction.
300
were in full 11-7 im a really good loader im gonna leave virtual line redemption to help with ride evac! that would be okay with the lead right?
No. all positions must be pulled by a rotation or lead or an EMERGENCY requires me to leave
300
what signal is he holding
HOLD!
300
List all Scenes on the Ride!
Scene 1 - City Streets
Scene 2 - Cat Alley
Scene 3 - Fireworks (A,B,C)
Scene 4 - Crispy Pets
Scene 5 - Pets Wash (A & B)
Scene 6 - Adoption (A,B,C)
Scene 7 - PARTY!
Scene 8 - Unload Area
Scene 9 - Unload & Load Transition Area
Scene 10 - Load Area
400
List and describe all the 11-7 codes
11-7C - Cycle Clear
11-7R - Guest in the vehicles on the ride track
Voluntary 11-7 - Voluntary Queue
Full 11-7 - Full Ride and Queue Evacuation
400
a guest walks in with a luggage should i say anything?
Yes! everyone is screening you'll advise the guest of where he can store his belongings and alternative solutions.
* loose articles.
400
Ride Specifications
restraint - single lap bar
rows - 1
seats - 2
total vehicle 48
Cycle 5:35
400
Rider Requirements for this ride are
be able to brace and support their torso, neck, and head whole absorbing sudden and dramatic movements throughout the ride experience and independently maintain an upright position throughout the ride experience
400
my service animal needs to relieve them selves where can i go?
Animal Actors
in front of the raptor encounter
and out on city walk next to security
500
can i take a service animal on the simpsons ride?
yes!
the information is on the service animal sheet located at greeter
500
what is the HEART Method
Hear - Empathize - Apologize - Recover - Touch
500
How many guest can come with me with a Child Switch Pass?
One !
500
where is my SRA and when should i report there
Overlook of Super Silly Fun Land and during and emergency evacuations
500
what rooms do express guest not go through
Hall of Fame
Q2 Hallway
Buddys Apartment
Katies Dining Room
Liams Room
600
a guest urinated in the queue. what should i do
section off the area make sure another guest doesn't step sit or come in contact with the code 6 contact someone to assist and follow cleaning procedures
600
how many team members are required for a ride evacuation
two!
600
Ride Alone Qualifications state that between ____ and ____ im required to be 14 yrs or older.
34 and 48 inches
600
List all Abnormal Conditions
unusual smell, sound, or movement!
600
the control room is locked how do i BRAC out !
you dont! if you cannot access the brac box. do not brac out
700
is there a maximum height requirement?
possibly the guest possibly be to large and you would ask them to use the test seat. the code for this would be 10-82
700
Demonstrate how you would height check a guest in a wheelchair
ask the guest if you can check their height
tell the guest they can stay in their wheelchair
explain the process
700
Electric Mobility devices are allowed on this attraction!
OPMD's ECV or Powered wheelchairs are not allowed.
700
if a guest approaches you with a neck brace what questions would you ask
is the brace or neck collar being worn for a back, neck, or similar physical condition?
700
Name team member areas (back of house) in our building
Control - Dispatch and Managements office - Break Room