SolarEdge
Can you give a cx Full Access to the Solaredge App?
what is No/False
How do you update a case that is already open?
what is a Case comment?
Define Self Supply?
What is prioritizes the home first, and then energy to the battery, then access to the gird
True/False Does the Reimbursement email to Shavaughna require a certain type of verbiage?
What is True/yes?
Tell me what to click when adding a New Homeowner customer as a contact in salesforce?
What is Account name - ex - Leslie bice,Related,New Contact
What is an Optimizer?
what is Brains of the panels?
We can close cases when?
What is When a customer is provided with a resolution
Export override/zero export should be ________ when a customer is Post - PTO?
What is off, 0?
Do we offer reimbursement for customers regarding any type of issue they may be experiencing before researching the issue or gaining management approval?
What is False/No?
In order to ensure that the customer is identified correctly, What needs to be added behind the customer name?
What is New Homeowner in all caps?
What is this ID used for? ex 786979
what is SolarEdge chat?
Once service is scheduled and the customer has a date, can you close the case?
What is No/False?
What color is the internet light?
What is Blue?
How long should it be before you reach out to the approver after sending the reimbursement?
What is 72hrs?
Click all that apply, What information is needed to ensure we can contact the customer properly.
Phone Number/Mobile, Email Address,Salutation (Mr/Mrs)
Choose the correct fields to give cx access for the customers who does not have the app yet.
What is Admin, Add new user, customer email, role dashboard?
Name four places you would find PTO?
What is Sub- Stage, ICRS, Opportunity notes,Checkbox?
What color is the rebus light if the system is producing properly?
What is Green?
Once everything is signed and sent back, What do we have to wait for from shavanghna via email.
What is An email from Kristina Chappell saying to close the case
What do we use physical layout for?
what is the Mapping of the System?
What tab does the loan information live in?
Accounting Tab, ICR'S
Does the Generac Battery run off of Ac power or DC power?
What is DC Power?
I live in SolarEdge, What chart am I when doing a bill and production analysis?
What is the comparative chart?